Skip to main content
Post your CV and find your next job on Indeed!

1st Line Support jobs

Sort by: -
    • Providing first line IT support to clients.
    • Ability to offer remote IT support.
    • Answering the phone for clients requesting IT support.
  • View similar jobs with this employer
    • 1st Line IT Support Engineer.
    • Providing 1st Line technical support to clients, responding to hardware and software queries via telephone, email and face-to-face…
    • Providing 1st line technical support for hardware, software, and system-related issues.
    • Logging, prioritising, and managing incidents and service requests in…
  • View similar jobs with this employer
    • Maintaining Service Desk processes, procedures and support documentation.
    • As a 1st & 2nd Line Service Desk Analyst, you'll play a key role in supporting the…
  • View similar jobs with this employer
    • Experience providing advanced application support within an IT service management environment.
    • Experience working with SQL and performing database queries for…
    • We are looking for candidates with 1st or 2nd line support experience of at least a year.
    • Ability and aptitude to support the team wherever it's needed.
    • First line support to the business and proactive maintenance.
    • Hardware support to include end user devices, printers and peripherals.
    • Troubleshoot first-line software and technical issues.
    • Manage incoming support tickets through the service desk platform.
    • The Glasgow role specifically would work closely with a senior engineer to provide 1st Line support (both remotely and onsite) to customers within the central…
    • To work with students who have an Education Health and Care Plan, providing outstanding support to students on a 1:1 or small group basis, adapting learning to…
    • Excellent communication skills with the ability to support and engage colleagues at all levels.
    • Work collaboratively with colleagues, suppliers and stakeholders…
  • View similar jobs with this employer
    • Provide 1st and 2nd line technical support, resolving hardware, software and connectivity issues.
    • 1st / 2nd Line IT Support Engineer.
    • The role combines technical support with strong service discipline and customer awareness.
    • Experience providing technical support within a defined service level…
    • Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where…
    • Team focused and able to communicate effectively with colleagues to offer and receive support and advice.
    • Troubleshooting and proactively managing ticket queues…
    • View all Frasers Group jobs - Shirebrook jobs - IT Support jobs in Shirebrook
    • Salary Search: IT Service Desk Junior Analyst salaries in Shirebrook
    • See popular questions & answers about Frasers Group

People also searched:

service desk analyst
it support
service desk
2nd line support
it technician
it helpdesk
it support technician
helpdesk
support engineer
lner

Job Post Details

1st Line IT Support Technician
MCS Group
Seafire Way, Ormskirk L40
From £25,000 a year
Full-time
Apply with Indeed

Job details

From £25,000 a year
Gym membership, Private medical insurance, Discounted gym membership, Company events, On-site parking
Full-time
Seafire Way, Ormskirk L40

Full job description

Do you have a passion for IT? Are you looking for an opportunity where you will learn every day?

Do you enjoy learning and implementing the latest Microsoft technologies?

If you have answered yes, then our Service Desk Technician (1st line IT support) role is the perfect career choice for you.

--

Service Desk Technician

Responsibilities

As a service desk technician, you will be responsible for managing the first point of call for clients requesting IT support. You will then attempt to fix the issue by following the steps and procedures that are provided before escalating the issue to second line support if all options have been exhausted. You will be working with a close-knit service desk team and report to the service desk manager.

Daily Activities

- Answering the phone for clients requesting IT support.

- Providing first line IT support to clients.

- Managing ownership of a ticket from start to finish.

- Managing SLA’s and customer expectations.

Experience

- Customer service experience.

Skills

- A strong ability to communicate.

- Microsoft 365 administration and understanding.

- Ability to offer remote IT support.

- Able to complete basic network troubleshooting.

- Fundamental skillset in our software tools.

Why work for MCS?

- Working with an exciting and growing business.

- Opportunity to grow in your role and develop in to another position.

- Joining a like-minded team with a work-hard play-hard mentality.

- Company events and nights out.

- A discounted gym membership.

- 25 days holiday per annum, plus Bank Holidays.

- Private Healthcare

- Employee of the Quarter scheme, with the potential to win substantial prizes.

- We offer a dedicated 1-2-1 and PDR process to support your growth and development.

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

  • Gym membership
  • On-site parking

Ability to commute/relocate:

  • Ormskirk L40: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you live within a 10 mile radius of our office and are you easily able to commute to post code: L40 8AH?
  • This is a starting position in the service / technical arm of the business. What would you like to learn in this position and where do you see your career path heading?
  • This opportunity serves as a great place to start your career with us. Why do you want to work for MCS Group?

Licence/Certification:

  • full UK driving licence (preferred)

Work Location: In person

Let Employers Find YouUpload Your Resume