1st Line Support jobs in Nottingham
- Health Systems Support LtdNottingham
- Health systems support are looking for an enthusiastic and personable person who would enjoy being out and about in clinical areas to record and update the…
- Leicestershire Partnership NHS TrustLeicester LE5 4QF
- Escalate incidents to external support agencies when required.
- Ensure issues are resolved within SLA or escalated to secondline support.
- Leicestershire Partnership NHS TrustLeicester LE5 4QF
- Escalate incidents to external support agencies when required.
- Ensure issues are resolved within SLA or escalated to secondline support.
Job Post Details
1st Line Technical Support
Job details
Full job description
Health systems support are looking for an enthusiastic and personable person who would enjoy being out and about in clinical areas to record and update the wider organisations hardware, software and operating systems. Ideally you will be familiar with working within an NHS setting. This is a 24/7 rota based role so flexibility and the ability to get to site out of hours is essential
To be considered you may have worked within a Windows 10 rollout programme, or been involved with a hardware/ software refresh programme.
To secure this role you will need excellent customer facing skills with the ability to appease potentially disgruntled end users.
You should also ideally hold a degree in an IT-related subject or equivalent qualification or experience
In order to be successful for this role you will need
- Substantial customer liaison/ stakeholder management experience.
- Demonstrable ability to work effectively to delivery targets in a self motivated and professional manner.
- Happy to work in a pressurised working environment with the ability to prioritise multiple priorities
- Good attention to detail and experience of liaising with all staff groups (ideally within a clinical setting)
- A real enthusiasm for the role with a willingness to 'go the extra mile' to achieve results for end users
- Hold ECDL or MOST Qualifications
- to be happy to lift heavy PCs/ Printers/ Servers and cabling into confined and awkward spaces
Please note, this role is to start as soon as possible and is subject to a DBS check
Job Types: Full-time, Contract
Pay: £180.00-£250.00 per day
Work Location: In person