1st line support jobs

Employer description:
Sweetbyte Ltd is an IT company based in Essex with over 25 years of experience in the industry. We specialise in IT services for businesses, making complex IT simple and providing solutions to help companies grow effectively.

Responsibilities:

• Provide 1st and 2nd line IT support via helpdesk, logging calls and resolving issues over the phone.
• Conduct customer site visits for IT-related issues.
• Assist with project work, migrations, and rolling out new IT infrastructure.
• Install and configure computers.
• Support PC and Apple Mac systems.
• Configure and support IP telephony systems.
• Perform backup checks and reporting.
• Monitor and maintain customers’ IT systems and network infrastructure.

Desirable skills:

• Team player with ability to work independently.
• Strong analytical and problem-solving skills with attention to detail.
• Logical and creative thinking.
• Genuine interest in technology.
• Excellent communication skills.
• Willingness to learn and develop with aspirations to progress in IT.
• Flexibility and adaptability.
• Good interpersonal and organisational skills.
• Ability to multitask.
• Full driving license and access to own car (essential).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours per week.

Benefits:

• Flexible working hours with rotational shifts and occasional weekend work (time off in lieu provided).
• Long-term security with opportunity to progress into a permanent position.
• Apprenticeship training program leading to Level 3 Information Communications Technician qualification.
• Coaching and guidance from industry-experienced trainers.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.