Skip to main content
Post your CV and find your next job on Indeed!

1st line support jobs

Sort by: -
  • View similar jobs with this employer
    • At least 2 years’ experience in IT support.
    • Representing Sharp IT Services professionally to support client retention and business growth.
    • View all Sharp jobs - Birmingham jobs - 1st Line Support Engineer jobs in Birmingham
    • Salary Search: 1st Line Support Analyst salaries in Birmingham
    • Provide 1st Line IT support, diagnosing and resolving technical issues.
    • Manage support tickets, prioritising and escalating where necessary.
    • Submit improvement proposals and enhancements in support of the Contractual obligations.
    • Previous experience in a customer service or technical support role…
    • Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution.
    • Provide first line technical support, answering support queries via phone, email and ticketing system.
    • To escalate more complex issues to relevant IT support…
    • Provide first line IT support via phone, email, and a ticketing system.
    • IT 1st Line Support Analyst.
    • Some experience in an IT support, service desk, or…
    • Log, update and resolve support tickets in line with service levels, keeping clients informed of progress.
    • Level 2 Senior Field Engineer – Direct line manager…
    • Provide support for the implementation of all new systems ensuring a consistent standard of service delivery, First Line technical support, user support and…
    • As a 1st Line Support Technician, you’ll provide IT support and administration duties to all end users seeking IT assistance.
    • EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team.
    • Previous experience in a First Line support role would be a distinct advantage, as would knowledge of Microsoft products.
    • The Service Desk Analyst is the first point of contact for Trust staff requiring digital support, delivering customer‑focused 1st line assistance for incidents…
    • Providing first-line IT Support.
    • Escalating complex issues to higher-level support teams as needed.
    • Responding to and resolving user issues via phone, email and…
    • Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory.
    • Experience providing IT or technical support.
    • As part of the Service Desk team, you’ll be the first point of contact for our customers, providing technical…

People also searched:

service desk analyst
it support
service desk
2nd line support
it technician
it helpdesk
it support technician
helpdesk
support engineer
lner

Job Post Details

Infrastructure Support Engineer
TVS Supply Chain Solutions
·
3.0
Minworth
Permanent

Job details

Pay information not provided
Permanent
Minworth

Full job description

The Infrastructure Support Team is the first point of call for all users and is responsible for the speedy resolution of infrastructure issues.
A technical role requiring proven support experience with Windows Servers, Azure Active Directory, Microsoft O365, desktop, and MS Office applications.
This is a predominantly hands-on, site based role involving support incidents and desktop troubleshooting.
The role demands a strong technical and customer focused approach with good project management and communication skills and attention to detail.
Accountability/Responsibility
  • Provide all aspects of day-to-day technical support for all desktops
  • Address all reported incidents via the organisation’s Helpdesk
  • Deliver 1st and 2nd line support to internal staff throughout EMEA
  • Create and maintain user accounts in Active Directory and MS O365
  • Comprehensive understanding of domain based functions and AD
  • Ability to identify and resolve reoccurring desktop and printer issues
  • A strong understanding of technical issues and fault diagnoses
  • Strong expertise/knowledge in repairing workstations and printers
  • Strong technical knowledge of network and PC operating systems
  • Ability to remain calm and collected in pressurised environments
  • Ability to work and perform well as part of a team
  • Significant experience in a similar Corporate IT Support role
  • Skilled in hardware performance monitoring and analysis
  • Excellent collaboration, communication, and interpersonal skills.
  • Strong focus on customer service ethics and sense of urgency
  • Excellent analytical and problem-solving skills, willingness to learn
  • Ensure documentation and procedures are maintained and followed
  • Self-starter who can effectively manage his/her own time
  • Maintain and administer the IT asset register
  • Flexibility and a willing to work outside of standard working hours when required.
  • Comfortable working with Routers, DSL, firewalls and VPNs
  • Understanding of networking concepts: IP, LAN/WAN, DHCP, DNS
  • Advance Knowledge of Windows 11, Windows Servers and O365
  • Enthusiasm and ability to learn new technologies
  • Extensive hardware and software computer skills including MS Office
  • Planning skills to meet demanding deadlines and expectations
  • Customer orientated work ethic to deliver increased satisfaction

A minimum of 1 year experience implementing, configuring, administering and supporting AD, Access Points, handheld scanners and label printers, Azure technologies such as EMS, In-Tune and MS O365 environment
  • Proactive with the ability to work under pressure and to strict deadlines
  • Degree in Computing, CompTIA A+ and MCP or MSCA certifications would be desirable
  • Willing to participate in an on-call rota to provide emergency and OOH cover
  • Attention to detail and empathy towards excellent customer service
  • Travel to TVSSCS sites occasionally required (will be reimbursed for business travel)
Let Employers Find YouUpload Your Resume