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    • As our 2nd Line IT Support Technician based at our office in Bristol (with regular travel to Plymouth and Cardiff), you will provide support to a diverse group…
    • View all Ridge & Partners LLP jobs - Bristol jobs - 2nd Line Support Engineer jobs in Bristol
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    • Provide 2nd line technical support across desktops, laptops, tablets, smartphones, telephony and peripheral devices within a complex NHS environment.
    • You will need the ability to lead and develop a distributed support team while managing multiple support requests simultaneously.
    • Deliver technical IT support as required to our diverse client base.
    • Promote and provide support for new products and technologies.
    • Provide 2nd line support for incidents and service requests escalated from 1st line.
    • Liaise with 3rd line engineers where required.
    • Experience providing IT support at 2nd line or in a technically equivalent role.
    • Were looking for someone with 2nd Line experience or someone with solid 1st…
    • Previous experience in a 2nd Line IT support role.
    • Have you previously worked in a 2nd Line IT support role, where you were responsible for independently…
    • Provide first- and second-line technical support via help desk tickets, phone, and email, resolving issues promptly and professionally.
    • Enthuse customers and provide best experience through best in class hardware, software and technical support services.
    • 2 years of IT experience (or equivalent).

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2nd Line IT Support Technician
Ridge & Partners LLP
·
4.5
Bristol BS2 0JJ
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Bristol BS2 0JJ

Full job description

Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. And as part of our team of dedicated IT Support Technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1400 users covering cutting edge hardware, software and infrastructure technologies.

As our 2nd Line IT Support Technician based at our office in Bristol (with regular travel to Plymouth and Cardiff), you will provide support to a diverse group of onsite and off-site users whilst combing both end-user support with more technical hands-on troubleshooting. If you're looking to make a move into a more technical environment, then this is a great opportunity for you to further your career.

Main Duties

  • Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation
  • Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks
  • Ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies
  • Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.

About you

As our 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of a business whilst always demonstrating excellent customer service. You will possess a logical approach to problem solving and will already be experienced in a similar role.

Essential skills

  • Experience in a similar role
  • Fantastic user management soft skills
  • Windows 10, MS Server 2019/2022, MS Office 365
  • Active Directory/Entra ID & Group Policy administration
  • IP networking & telephony, DNS, DHCP
  • Server, network and desktop hardware

Ridge is a Built Environment Consultancy. We provide our clients with access to a wide range of integrated expertise and professional disciplines to help them transform the quality and sustainability of the built environment.

Our people make what we do possible, helping us lead the way with quality, innovation, and entrepreneurial spirit. That’s why we challenge them to be the best they can be and offer exceptional training and career development opportunities at all levels.

Ridge and Partners LLP
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