2nd line support engineer jobs

Job Purpose:

As an experienced engineer, you will assist and support the Rental department in managing the logistics, operational tasks and build up of our new hybrid fleet. This involves communicating between staff at the depot and customers on site regarding suitability, set up and helping with training of engineers/installing hybrid energy systems as required.

Key Responsibilities:

• Establish working relationships with the sales team and rental desks to ensure correct use and specification of equipment
• Assist the Service desk with 2nd line customer support, resolving queries and checking that their needs have been met
• Attend customer “project kick off” meetings at customer premises with sales team as required; assist sales team with specification of equipment
• Identify and manage resources needed for maintenance and upkeep of hybrid fleet
• Take a “hands on” approach, helping engineers place and install systems on a variety of customer sites and to develop engineers’ skill base with equipment
• Liaise with Depot staff to ensure good working practices with maintenance and storage of assets
• Liaise with Rental Manager and hire administration team, to allocate specific hire plant to satisfy customer requirements
• Monitor Installations and update service and sales team on improvements or issues with systems
• Report any lost or damaged hire equipment including correct documentation and evidence of damaged items on site
• Comply with company health and safety policy, including carrying out general housekeeping to ensure work areas are tidy. This includes company vehicles.
• Comply with all aspects of the company ISO H&S, Quality and Environmental Management procedures, proactively contributing to the company’s continuous improvement programme.

Skills and Experience

• Good understanding of Generator / Plant Hire market
• Proven BSS / Energy storage / Hybrid system background
• Good organizational and communications skills
• Be willing to work remotely and work flexible hours
• A full Driving Licence
• Strong customer focus with the ability to establish and maintain good relationships with customers and sales teams
• Understanding of electrical installations and system loading
• IT literate with a good working knowledge of Microsoft Office or similar

What we offer:

• EOT Bonus Scheme - you’ll benefit from the company’s success by receiving a share of its profits. This not only recognises your contributions but also develops a strong sense of ownership and motivation, making you an integral part of our journey.
• Training, upskilling, and career progression
• Holiday Buy & Sell Scheme
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess to access any treatment
• Life assurance scheme - with access to more healthcare support and counselling services to help protect employees’ financial, emotional, and physical wellbeing
• 23 days holiday (plus bank holidays) – increasing with length of service up to 28 days

Our philosophy:

At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES