2nd line support jobs
Support Technician (2nd Line) – ERP/SaaS
Urgently neededConfidentialLincolnshire- Life insurance
- Company pension
- Company events
- Cycle to work scheme
- Free flu jabs
- On-site parking
- Our customers rely on our software to keep their businesses moving, and when they need support, they expect knowledgeable people who care about solving problems…
- Concero UKBirmingham B45
- Annual leave
- Employee discount
- Sick pay
- Bereavement leave
- Employee assistance programme
- Free parking
2 hires made in past 30 daysTop-rated employer- Document and track support tickets using our ticketing system, Freshdesk.
- In person/field Second Line IT support: 2 years (required).
View similar jobs with this employerIT Engineer (Level 2 – Support Desk & Field)
Urgently neededITCSLeeds- Referral programme
- Employee mentoring programme
- Employee discount
- Gym membership
- Free parking
- Additional leave
- Provide 2nd line remote support via the service desk across a wide customer base.
- Assist with telecoms and VoIP-related support queries.
2nd Line IT Support Engineer
Often replies in 3 daysADNS GroupMiddlesbrough TS2 1RU- Sick pay
- Life insurance
- Free parking
- Company pension
- On-site parking
- Resolve escalated 2nd Line incidents and service requests within agreed SLAs.
- Minimum 3 years' experience in 2nd Line IT Support or an MSP environment.
View similar jobs with this employer2nd / 3rd Line Support IT Engineer - Colchester (4 day week/home working)
Often replies in 3 daysRio ITColchester CO3 9SY- Pay rise
- Sick pay
- Additional leave
- Company pension
- Work from home
- Casual dress
- Getting involved in complex support problems to support other team members.
- A minimum 5 years’ helpdesk or general IT support experience (experienced in solving…
View similar jobs with this employerIT Field Support Technician - T2 / Second Line
Urgently neededConcero UKHayes- Annual leave
- Employee discount
- Sick pay
- Bereavement leave
- Employee assistance programme
- Free parking
2 hires made in past 30 daysTop-rated employer- Provide onsite second-line technical support across multiple school sites.
- Record and manage support requests using Halo.
- Second Line IT Field Technician*.
- ERGOS UKCrawley RH10
- Referral programme
- Annual leave
- Employee discount
- Free parking
- Additional leave
- Company pension
- Proven experience providing 2nd Line IT Support.
- Take ownership of support requests through to resolution.
- Attend customer sites as required to provide hands-on…
View similar jobs with this employerIT Field Support Technician - T2 / Second Line
Urgently neededConcero UKWoking GU22- Annual leave
- Employee discount
- Sick pay
- Bereavement leave
- Employee assistance programme
- Free parking
2 hires made in past 30 daysTop-rated employer- Document and track support tickets using our ticketing system, Freshdesk.
- In person/field Second Line IT support: 2 years (required).
- Protect LineBournemouth
- Referral programme
- Annual leave
- Employee discount
- Sabbatical
- Additional leave
- Store discount
- Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent.
- Salary: *Up to £30,000 dependent on experience.
View similar jobs with this employer2nd / 3rd Line Support IT Engineer - Wisbech (4 day week/home working)
Often replies in 3 daysRio ITWisbech PE13 2XQ- Pay rise
- Sick pay
- Additional leave
- Company pension
- Work from home
- Casual dress
- Getting involved in complex support problems to support other team members.
- A minimum 5 years’ helpdesk or general IT support experience (experienced in solving…
- Excalon LtdSalford
- Life insurance
- On-site parking
- Health & wellbeing programme
- Providing 1st and 2nd line IT support across the business.
- Proven experience in technical support or IT support roles with a focus on help desk operations.
2nd Line Technical Support
Often replies in 1 dayiFacilityShepton Mallet BA4 4RN- Referral programme
- Annual leave
- Employee assistance programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Supporting customer systems support team to resolve 1st line technical issues.
- Working with our key customers to provide technical support for installations,…
View similar jobs with this employerIT Engineer (Level 2 – Support Desk & Field)
Urgently neededITCSBridgend- Referral programme
- Employee mentoring programme
- Employee discount
- Gym membership
- Free parking
- Additional leave
- Provide 2nd line remote support via the service desk across a wide customer base.
- Assist with telecoms and VoIP-related support queries.
View similar jobs with this employerIT Engineer (Level 2 – Support Desk & Field)
Urgently neededITCSBridgend- Referral programme
- Employee mentoring programme
- Employee discount
- Gym membership
- Free parking
- Additional leave
- Provide 2nd line remote support via the service desk across a wide customer base.
- Assist with telecoms and VoIP-related support queries.
- Protect LineBournemouth
- Referral programme
- Annual leave
- Employee discount
- Sabbatical
- Additional leave
- Store discount
- Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent.
- Salary: *Up to £30,000 dependent on experience.
- L A Comms LtdSkipton West BD23 1RL
- Pay rise
- Free parking
- Company pension
- Private medical insurance
- On-site parking
- Company events
- As a 2nd Line Technical Support technician, you will support customers through a mixture of fault diagnostics, billing, and technical support, over the phone &…
Job Post Details
BUG: Notification tasks do not show as complete on production - Copy - job post
Location
Benefits
Pulled from the full job description
- Free parking
- Company pension
- On-site gym
- On-site parking
Full job description
An opportunity has arisen for a talented Software Test Analyst with experience in both manual and automation testing to join our successful development team based in Loughborough.
Who are we looking for?
The an experienced candidate in developing test strategies and preparing test plans and scripts, including those required for automated testing.
You must have:
* Excellent verbal and written communication skills * Comfortable interacting with both technical and non-technical colleagues * Able to understand business requirements and processes * Plan, design, deliver and maintain test plans * Analyse and communicate test results * Prioritise and manage defects * Input into project planning and design with a view to optimising quality
Desirable Up-to-date knowledge of industry standards and automated test tools
Duties include:
* Undertake all system test related activities in support of the business requirements for the provision of new and updated systems, including functional and integration testing, liaison with customers to ensure appropriate test coverage. * To help provide 2nd line product support, including raising and tracking bugs including retesting * Ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Including test cycle contents and regression packs. * Create allocated test scripts, monitor test execution and ensure results are recorded. Co-ordinate the re-testing of defects and issues through to resolution. * Prepare and maintain relevant test documentation, including test scripts, activity schedules, narrative and written reports, and visual progress charts. * Ensure high quality and accuracy is maintained through to software release. * Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements. * Provide accurate estimates and feedback for project scheduling purposes.
What’s in it for you?
On offer is a salary package above the market rate with holiday and bonuses, with a huge potential for progression in a company that has realistic aims to be the number 1 provider in its field. Other benefits includes company pension. You will benefit from joining a company that offers a flexible approach to working and one which can offer you a clearly defined career path as well as the opportunity to gain exposure to emerging technologies. On a daily basis, on offer are refreshments as well as weekly team lunches. On site gym, free On-site parking is available and you will also have your own Herman Miller chair.
About the company
Rated as Top 5 tech company to work for by Glassdoor. Vacancy Filler provides recruitment software to education and to businesses across the world, combining all the best recruitment tools, such as posting to job boards, applicant tracking and candidate communication tools, into one simple software suite. We have realistic aims to be the number 1 provider in its field. What makes us truly different from our competitors is the user, candidate and recruitment support we offer our clients. We reduce employers’ need for recruitment agencies as well as streamlining their in-house process to save time, costs and to recruit the very best talent.