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ASDA jobs in Ferryhill

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    • At Asda, we want you to find your everything as a Customer Manager , you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the…
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    • Retail Hourly Colleagues, Sales Staff.
    • Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
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    • Willingness to work in a fast-paced customer service environment.
    • Retail Hourly Colleagues, Store Management.
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    • Our stores operate 24 hours per day, 7 days per week, with that brings a wide variety of…
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Job Post Details

ASDA logo

Customer Manager - job post

ASDA
3.2 out of 5 stars
St Andrews Lane, Spennymoor
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Day shift

Location

St Andrews Lane, Spennymoor

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance programme
  • Company pension
  • Car scheme

Full job description

Job Title

Customer Manager


Location

Spennymoor


Employment Type

Full time


Contract Type

Permanent


Shift Pattern

Work Shift: Days


Hours per Week

45


Salary

Competitive salary plus benefits


Category

Store Management


Closing Date

28 June 2026


At Asda, we want you to find your everything as a Customer Manager , you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

  • Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
  • Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
  • Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
  • Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

  • Experience as Team Leader, Supervisor or Manager in a retail environment.
  • Operational knowledge on retail environment and customer service.
  • Experience developing teams and managing change through leadership and building resilience.
  • Strong customer service focus and positive mindset
  • Excellent communication skills.
  • Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our

Superstores/centres? Apply today and find your everything at Asda.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

  • Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

  • Discretionary company bonus scheme

  • Access to an enhanced electric car scheme

  • Free eye test for you and your nominated user

  • Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

  • Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

  • Company pension

  • Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

  • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

  • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

  • Colleague recognition programme

  • Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

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