Action Against Medical Accidents jobs

Job Overview

We are seeking a dynamic and compassionate Deputy Care Home Manager to join our dedicated team in delivering exceptional care within a vibrant care home environment. This pivotal role offers the opportunity to support the overall management of the home, ensuring residents receive dementia, complex needs, mental health and person-centred care. You will work closely with the Care Home Manager to uphold standards of safety, dignity, and well-being, fostering a warm and welcoming atmosphere for residents, families, and staff alike. Your leadership will inspire a team committed to delivering compassionate care.

Duties

1. Leadership & Operational Management

• Act as the Responsible Person in Charge in the Registered Manager's absence, taking full accountability for the safe and effective running of the home.
• Be a visible, hands-on presence in the home, working shifts as part of the care team in line with the rota.
• Participate in the out-of-hours on-call rota, responding promptly to emergencies (falls, fire, flood, safeguarding concerns) and knowing when and how to escalate to the Manager, emergency services or other third parties.
• Assist in preparing staff duty rotas, ensuring the right skill mix and safe staffing levels on every shift, and arranging cover (including agency staff, via the Manager/Operations Manager) where needed.
• Lead, motivate and performance-manage the care team, dealing with poor practice, conflict and disciplinary matters as they arise.
• Conduct regular service and care-record audits, monitor standards against CQC's fundamental standards, and drive corrective action plans.
• Support occupancy and marketing activity to help keep the home financially viable.

2. Care & Clinical Governance

• Take overall responsibility for residents' care needs, providing direct hands-on care and health supervision where required.
• Assist the Manager in developing personalised care and support plans for new residents, and ensure existing plans are reviewed and audited at least monthly.
• Undertake and record clinical observations, take appropriate action on the results, and delegate tasks responsibly to trained staff.
• Be responsible for the safe ordering, storage, administration, recording and disposal of medicines, in line with the home's medicines management policy and relevant professional guidance (e.g. NMC, Royal Pharmaceutical Society, where applicable).
• Ensure pre-admission assessments and on-going reassessment of residents' needs are carried out thoroughly and compassionately.
• Support residents to maximise their independence, dignity, privacy, and cultural and religious preferences at all times.
• Liaise with GPs, social workers, families and the wider multi-disciplinary team to ensure residents' health and social needs are fully met.
• Champion meaningful activity and social stimulation that enhances residents' quality of life.

3. Safeguarding, Health & Safety and Compliance

• Maintain a thorough working knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, CQC's fundamental standards, and all associated safeguarding legislation.
• Ensure risk assessments are in place, understood and followed by all staff to protect residents, colleagues and visitors.
• Ensure the home meets all Health & Safety requirements, including fire precautions, safe use of equipment and correct use of PPE.
• Report and investigate accidents, incidents and complaints promptly, in line with the home's policy, and keep families and residents informed and reassured throughout.
• Handle personal data in accordance with UK GDPR and the Data Protection Act 2018, always working with discretion and confidentiality.
• Support the Manager in preparing for and responding to CQC inspections, including compiling and delivering action plans.

4. Staff Development & Team Culture

• Play an active role in the induction of new staff, ensuring they understand the home's policies, procedures and expected standards from day one.
• Support supervision, appraisal and ongoing professional development of the team, including in-house and mandatory training.
• Lead by example to build a warm, kind, supportive and effective staff team, reinforcing the home's values in everyday practice.
• Deliver staff meetings and training sessions in the Manager's absence.
• Maintain a 'key worker' system that gives residents individuality, choice and a consistent point of contact.

Requirements

• Proven experience in assisted living or nursing home environments with a strong background in senior care management
• Demonstrable knowledge of dementia care, Alzheimer’s care strategies, and medication administration protocols
• Previous supervisory or supervising experience within a care home setting
• Excellent leadership skills with the ability to motivate and develop a diverse team of healthcare professionals
• Strong understanding of care planning processes and regulatory compliance requirements
• Compassionate approach combined with excellent communication skills to engage residents, families, and staff effectively
• Relevant qualifications such as nursing registration or equivalent healthcare certifications are highly desirable
• 5. Environment, Housekeeping & Catering
• Supervise the housekeeping team to ensure all rooms, walkways and communal spaces are clean, safe, well-maintained and appropriately heated.
• Apply a working knowledge of food hygiene and environmental health legislation to oversee the standard of food preparation, cooking and service.
• Be responsible for the correct use, care and maintenance of medical and care equipment.
• Essential
• Genuine passion for, and experience of, working with older people and/or the relevant client group.
• Minimum QCF/NVQ/RQF Level 3 in Health & Social Care (Level 5 in Leadership & Management for Adult Care desirable or willingness to work towards it).
• Previous supervisory or team-leading experience within a care setting.
• Experience and/or qualification in the safe handling and administration of medicines.
• Sound working knowledge of CQC standards and current care legislation.
• Excellent communication skills, able to build trust with residents, families, staff and external professionals.
• Willingness to work flexibly across a 7-day rota and to participate in the on-call system.
• Satisfactory enhanced DBS check.

Desirable

• Experience preparing for, or being inspected by, CQC.
• Experience managing budgets or contributing to occupancy/financial performance.
• First Aid and Moving & Handling trainer qualifications.
• Personal Qualities
• Calm, decisive and confident taking charge under pressure.
• Compassionate, resident-centred approach that treats people with dignity and respect.
• A natural role model – leads by example rather than instruction alone.
• High personal and professional integrity, honesty and discretion.
• Resilient, adaptable and comfortable managing competing priorities.

Join us in making a meaningful difference every day! We’re committed to supporting your professional growth while providing outstanding care that enhances the lives of our residents.

Pay: £32,000.00-£38,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Work Location: In person