Action Aid jobs in London

1. Role Purpose

The Cleaning Manager is responsible for the safe, efficient, and compliant day-to-day management of the site. This role ensures that all operational activities, workforce deployment, and service standards are maintained to the highest level. Acting as the primary point of contact for the client and all on-site stakeholders, the Cleaning Site Manager bridges front-line operations with senior management, driving continuous improvement and ensuring all contractual obligations are met.

Weekly hours of work: 35 hours

Shift pattern: 5 days/ week on a shift pattern between Monday - Saturday 7am -7pm

2. Key Responsibilities

Operational Management

• Oversee the daily operational delivery across the site, ensuring service standards are consistently upheld.
• Plan and manage staff rotas, scheduling, and the site attendance calendar to always maintain full operational coverage.
• Monitor timesheets and attendance through operational management systems, ensuring accuracy and timely submission.
• Coordinate and maintain periodic maintenance and cleaning schedules, ensuring they are up to date and adhered to.
• Manage supply levels, place supplier orders, and oversee stock of consumables, machinery, and equipment.
• Coordinate with third-party suppliers including waste management, pest control, and hygiene services.
• Conduct routine site audits with full photographic and documented evidence, driving corrective actions where required.

Workforce Management

• Manage end-to-end HR processes including absence management, disciplinary cases, and performance improvement plans.
• Authorize and record staff annual leave within relevant HR and scheduling systems, ensuring adequate cover is in place.
• Arrange cover shifts promptly to maintain uninterrupted service delivery.
• Resolve payroll, payslip, and wage-related queries efficiently and accurately.
• Deliver on-site inductions, toolbox talks, and refresher training to all operatives.
• Coach and develop within the team, supporting their professional growth and operational effectiveness.

Client & Stakeholder Relations

• Serve as the primary on-site point of contact for the client, building and maintaining a strong, professional relationship.
• Respond promptly to client queries, concerns, and escalations, ensuring issues are resolved to a satisfactory standard.
• Provide regular operational updates to the client and senior management, maintaining transparency and trust.
• Proactively identify opportunities to enhance the client experience and service offering.

Compliance, Health & Safety

• Ensure full site compliance with all Health & Safety legislation, including COSHH regulations, risk assessments, and method statements.
• Maintain accurate and up-to-date incident logs, ensuring all reportable events are recorded in line with company policy.
• Ensure all operatives adhere to site-specific security procedures and brand standards.
• Keep all documentation and records current within the company's operational management platform.
• Monitor contract budgets, ensuring weekly hours and expenditure remain within agreed client allocations.

3. Experience & Competencies

Essential

• Proven experience in a facilities management, site management, or cleaning operations supervisory role.
• Strong leadership skills with a demonstrated ability to manage, motivate, and develop teams.
• Excellent client-facing and interpersonal communication skills, both written and verbal.
• Proficient in the use of operational management systems (e.g., scheduling, HR, and compliance platforms).
• Sound understanding of Health & Safety legislation and best practice, including COSHH.
• Highly organised with strong time management skills and the ability to prioritise competing demands.
• Meticulous attention to detail and a commitment to delivering high-quality service.

Desirable

• IOSH Managing Safely or equivalent Health & Safety qualification.
• Experience within a facilities management contractor environment.
• Familiarity with workforce management tools such as Timegate or similar platforms.
• First Aid at Work certification.

4. Additional Expectations

Cleaning Site Manager is expected to demonstrate flexibility, professionalism, and a proactive approach at all times. This includes:

• Availability to work across varied hours, including early mornings, evenings, and occasional weekends, in line with site operational requirements.
• Maintaining a professional appearance and conduct consistently with representing the company and its clients to a high standard.
• Actively contributing to a positive, inclusive, and safety-first workplace culture.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Experience:

• Cleaning: 5 years (preferred)
• Management: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person