Action Medical Research jobs

Based: Mereside Medical Practices (multi-site, and as needed at our other practice locations)  

Basis: Permanent up to Full-time – 37 hours per week

Salary: £23,591 FTE pro rata 

Eligibility: You must be eligible to work in the UK  

About Us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, we’ve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

The Role

Reporting to the Senior Clinical Manager, you will be supporting Document Management Processing. To be responsible for the medical coding of clinical correspondence onto our clinical system. 

Your Responsibilities

Administration Management of risk

• Ensure security of data at all times 
• Summarise and code relevant information from patient’s paper records into the practice clinical system 
• Extraction of necessary data from clinical correspondence and input into electronic patient record 
• Check QoF requirements and record and code necessary data 
• Electronically file copies of hospital referrals and letters and any other relevant correspondence into patient’s notes 
• Action tasks to Clinical Admin Team in a timely fashion 
• Processing new Mother & Baby letters/Task Perinatal Team with new baby information 
• Record and code domestic violence/safeguarding reports  
• Code the new clinical records when they arrive in the practice 
• SystmOne administration and tasks (Summary care records/GP2GP extracts/Welcome Home Letters/Death protocol) 
• Administration of diabetic Eye screening Service/Breast Screening/Cervical Screening/Bowel Cancer Screening 
• Administration of NHS Cervical Screening system for cervical cytology screening 
• Allocation of GP admin – tasks/pathology results/documents 
• Processing Lloyd George notes for new patients to the practice and deducted patients. 

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients 
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines 
• Apply infection-control measures within the practice according to local and national guidelines 
• Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all 
• Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. 

Managing information 

• Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information 
• Review and process data using accurate read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes 
• Manage information searches using the internet and local library databases 
• Understand responsibility of self and others regarding the Freedom and Information Act. 

Learning and development 

• Undertake mentorship for more junior staff, assessing competence against set standards 
• Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences) 
• Assess own learning needs and undertake learning as appropriate. 

Equality and diversity 

• Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity 
• Enable others to promote equality and diversity in a non-discriminatory culture 
• Support people who need assistance in exercising their rights 
• Monitor and evaluate adherence to local chaperoning policies 
• Act as a role model in the observance of equality and diversity good practice 
• Accept the rights of individuals to choose their care providers, participate in care and refuse care 
• Assist patients from marginalised groups to access quality care 
• Undertake any training required in order to meet the needs of the practice.

Confidentiality 

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately 
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential 
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. 

You should have or be:

• Service-minded, driven to help others and make the patient experience as straightforward as possible 
• Organised and methodical in your approach to ensuring that tasks and processes are completed on time 
• Pro-active in spotting issues or gaps in information or process, and finding pragmatic solutions to problems 
• Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience. 

It would be an advantage if you also:

• Previous experience in Primary Care 

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed. 

If you are interested in this role please send a CV and covering letter to:

cpicb.mereside-recruitment@nhs.net 

Closing date: 02 October 2026 – Please note we reserve the right to close this vacancy early.

Pay: Up to £23,591.00 per year

Benefits:

• Bereavement leave
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sick pay

Work Location: In person