Acuity Research practice jobs

We currently have an exciting opportunity for additional enthusiastic UK based only market research call centre interviewers to work from home.

APPLICATION DEADLINE: Friday 26th June 2026 6pm

In order to apply for this role, you must complete our online one-way video interview on this website:

https://myint.video/aAGFUq64B8

[THIS IS NOT A LINK. IT HAS TO BE COPIED INTO A NEW BROWSER TAB AND WILL NOT BE AVAILABLE AFTER THIS POINT]

The interview can be completed in your own time, and you must upload your CV at the start of that interview. Only candidates who complete this online interview will be considered.

SELF-EMPLOYED (Worker status)

You will be required to work a minimum of 15 hours per week, to be worked across these shifts, note: commitment to a shift would mean working entire duration of that shift

Monday-Friday shifts: 9am-11.45am , 9.30am-12.15pm, 12pm-2.45pm; 1pm-3pm; 3pm-5.45pm; 4pm-6.45pm; 6pm-8pm

Saturday shifts: 10am-12.45pm; 1pm-3.45pm; 4pm-6pm.

Training dates: 7th and 8th July 2026, 10am-1pm

Start date for interviewing: 9th July 2026

YOU MUST BE AVAILABLE FOR THE TRAINING DATES AND ABLE TO START THE NEXT DAY.

Hourly rate: £12.71 per hour (+holiday pay at 12.07% worker contract)

Acuity Research & Practice Ltd is a market research company specialising in social housing research and delivering first-class service to our clients who wish to understand their resident’s opinions and needs.

We are commissioned by social landlords to contact their residents and carry out customer satisfaction surveys. We do NOT carry out ‘cold’ calls or sales calls.

For more information about Acuity please visit: www.arap.co.uk

Job Description

Using your own computer / laptop (no Macbooks or Chromebooks please), headset and internet connection, you will be making calls through your computer and conducting surveys through our online systems. Full training is provided on the use of these systems as well as interviewer training.

We work on a variety of different survey topics from repairs, complaints, anti-social behaviour issues and general satisfaction. You will receive a full briefing on every survey you work on.

You will be connected (though Microsoft Teams or an alternative), to the CATI Team and the wider Interviewer teams for support, help and guidance. You will be given support and feedback.

The Interviewer’s status will be on a self-employed basis, invoicing Acuity on a monthly basis. A contract will be provided for signing at the start of the work.

WHO ARE WE LOOKING FOR?

Experience in a telephone interviewing / customer service role is essential, and Acuity will provide full market research interviewing training and support.

In order to apply for the role, you must have a computer / laptop, (Windows only, with adequate specification), a good broadband connection and a headset.

We are looking for applicants with excellent interpersonal and communication skills who can work evenings and Saturdays.

The main skills are focusing on the needs of the customer, remaining impartial yet supportive, listening to residents’ issues, capturing information succinctly and accurately, and the strength of character not to take offence when residents are impolite.

DESIRABLE KNOWLEDGE AND EXPERIENCE

• Experience in a market research service / call centre environment / telephone customer service
• Experience using computers and Microsoft systems
• GCSE English and Maths
• Strong IT skills
• Other languages desirable to translate surveys

SKILLS AND ABILITIES

• Good communication and people skills, confident telephone manner
• Fluent in written and oral English essential (and other languages desirable)
• Attention to detail
• Ability to handle confidential and sensitive information
• Good typing skills
• Self-motivated, with ability to organise and plan own work
• Ability to work within deadlines
• Ability to input data accurately and maintain office data systems
• Ability to use own initiative when appropriate and refer to manager when in doubt

PERSONAL BEHAVIOURS AND STYLE

• An enthusiastic ‘can do’ approach
• Prepared to work flexibly – including some evenings and Saturdays
• Commitment to producing high quality work
• Commitment to Acuity’s policies and procedures
• Keen to learn and be part of an expanding team

WHAT’S IN IT FOR ME?

There are many benefits to working with Acuity.

• Flexible working across set shifts
• The ability to work from home
• Full and regular training, feedback and support

Not only are we a company who has been in operation for over 25 years, but we are a really friendly bunch.

Job Types: Full-time, Part-time

Pay: £12.71 per hour

Benefits:

• Casual dress
• Work from home

Application question(s):

• How did you hear about the position?
• Do you have a windows based laptop/device to work from?
• Can you commit to a minimum of 15 hours per week, with immediate start?

Experience:

• telephone customer service: 1 year (required)

Work Location: Remote