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Customer Service and Administration Support
Adventure Expeditions
Hathersage S32 1DP
£25,570 - £26,500 a year
Permanent, Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

£25,570 - £26,500 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Annual leave
Free parking
Casual dress
On-site parking

Full job description

JOB DESCRIPTION

Job Title: Customer Service and Administration Support

AE Grade: Supporting Role

Based at: AE Main Office, Hathersage

Reports to: Client Co-Ordinator

Responsibilities: Administrative support for AE’s client team and accounts manager

OVERALL JOB PURPOSE

The overall purpose of this role is to provide administrative support to AE’s Client and Office Managers. The role will support our team in ensuring excellent planning, preparation and delivery of all our programmes. The post holder will regularly be the first point of contact for our clients and providing excellent customer service will be an essential part of the role.

CORE RESPONSIBILITIES

Client Communication

  • Serve as first point of contact, answering calls and managing emails;
  • Respond to enquiries and triage appropriately, escalating when needed in line with AE policies;
  • Build and maintain positive relationships with clients, stakeholders and partners;
  • Attend client meetings online, by phone and in person as required.

Programme Administration

  • Book accommodation (campsites, bunkhouses) for programmes, maintaining accurate numbers and amending bookings;
  • Maintain the accommodation database in line with safeguarding and provider systems;
  • Process orders and confidential participant consent forms, flagging information requiring action;
  • Produce and process programme paperwork in line with GDPR best practice, including joining information, instructor documentation, feedback collation and archiving.

Finance and Data

  • Process invoices and enter data/receipts into AE's accounting software;
  • Update financial spreadsheets and follow up on outstanding payments.;
  • Work with spreadsheets and Google applications for data processing;
  • Process invoices and enter data/receipts into AE's accounting software.

Digital & Communications

  • Update website content and create course pages;
  • Manage social media accounts to promote AE programmes.

Team Support

  • Attend team meetings, taking minutes when required;
  • Provide cover for Client Management and Business Resourcing team members during absence;
  • Support operations team with kit and resource preparation as needed;
  • Assist with other business functions as they arise.

This job description should be seen as enabling rather than restrictive and will be subject to regular review.

WORKING WITH ADVENTURE EXPEDITIONS

Adventure Expeditions is a not for profit company with the aim of widening participation in the outdoors. We believe that taking part in outdoor activities and adventures can have the power to transform lives and build important life skills such as resilience and self belief.

Working for AE means joining a friendly, dynamic and hard working team. We value diversity and are seeking to promote equality of opportunity for all with the right mix of skills and potential. We welcome applications from a wide range of people who are passionate about what we do and look forward to receiving your application. If you require any help with the application form or need this in a different font or format, please let us know.

Key information

  • AE salary range: £25,570 - £26,500pa starting salary
  • This is a full time (37.5 hrs), office based role, working 9:00 - 17:00. AE is willing to discuss a 0.8 contract with shorter daily hours, however, please note that we require the Customer Service and Administration Support to be in the office Mondays through to Fridays.
  • 28 days annual leave including bank holidays - note bank holidays are usually working days due to business needs.
  • In addition to the annual leave allowance, all staff receive paid leave during the AE Christmas Shutdown, typically 24th December to 2nd January each year.

To find out more about Adventure Expeditions, please visit our website www.adventure-expeditions.net

How to apply:

The application form and full job description can be downloaded from our website: https://adventure-expeditions.net/knowledgebase-work-with-ae

To apply please send a copy of your completed application form to HR@adventure-expeditions.net

Please also enclose a CV if wanted (note that we require a completed application form to be able to consider you for the post).

The deadline for applications is 9th October 2026 at 17:00. Interviews will take place the week commencing 19th October 2026 in Hathersage.

Date of issue: 1 September 2026

Pay: £25,570.00-£26,500.00 per year

Benefits:

  • Casual dress
  • Free parking
  • On-site parking

Work Location: In person

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