Admin jobs in Dronfield

A fantastic opportunity to join a friendly, established physiotherapy practice in Totley, Sheffield.

Location: 88 Baslow Road, Totley, Sheffield, S17 4DQ

Salary: £30,000–£33,000 per annum (full-time equivalent, pro rata)

Hours: Part-time, 24 hours per week

Working days: Wednesday, Thursday and Friday

Additional hours: Opportunity for optional, paid overtime working from home

Are you a natural organiser who loves helping people and making things run smoothly?

Activ Physiotherapy is looking for a kind, capable and enthusiastic Lead Administrator to become an integral part of our friendly and dedicated team.

This is a varied, hands-on role for someone who genuinely enjoys working with people, takes pride in delivering excellent service and has the confidence to help lead and support others.

You'll be at the heart of our practice, welcoming patients, coordinating reception activities and helping to ensure everything runs smoothly. You'll also provide guidance, training and support to our administration team, while contributing to the wider organisation and development of the business.

We're looking for someone who combines warmth, excellent organisational skills and a proactive attitude with confidence using IT, spreadsheets and administrative systems.

Above all, we want someone who genuinely cares about our patients, supports their colleagues and takes pride in being part of a successful team.

What We Offer

• Competitive salary: £30,000–£33,000 per annum (full-time equivalent, pro rata).
• Part-time working: Wednesday, Thursday and Friday, 24 hours per week, based at our Totley clinic.
• Flexible additional hours: Opportunities for optional, paid overtime working from home, supporting administrative projects, reporting and other business activities as required. Additional hours will be paid at the normal hourly rate.
• Workplace pension: Enrolment into our workplace pension scheme.
• A supportive team: A friendly, welcoming environment where your contribution is genuinely valued.
• Variety and responsibility: A rewarding role combining patient care, administration, team support and business development.
• The opportunity to make a difference: Bring your ideas, develop your skills and help shape how our practice operates.

About Us

Established in 2007, Activ Physiotherapy is a thriving, well respected, private physiotherapy practice based in Totley, Sheffield.

We provide high-quality, evidence-based physiotherapy and rehabilitation in a welcoming, professional and supportive environment.

Our patients are at the centre of everything we do, and our administration team plays an essential role in ensuring they receive an exceptional experience from their very first contact with us.

We are proud of our friendly team and are looking for someone who shares our values and wants to make a positive, lasting contribution to our practice.

The Role

As our Lead Administrator, you will play a key role in the smooth day-to-day running of Activ Physiotherapy.

Most of your contracted hours will involve hands-on reception and patient-facing responsibilities. Alongside this, you will support and guide our administration colleagues and help maintain efficient administrative systems and processes.

Working closely with the Practice Owner, you will be someone the team can rely on for organisation, practical advice and a positive, problem-solving approach.

Key Responsibilities

Patient Care & Reception

• Provide a warm, friendly and professional welcome to patients and visitors.
• Manage appointments, telephone enquiries, emails and patient communications.
• Help patients with bookings, payments, queries and general information.
• Handle sensitive situations with patience, compassion and professionalism.
• Maintain accurate patient records using our practice management software, Cliniko.
• Ensure reception operates efficiently and consistently delivers excellent patient service.

Leading & Supporting Our Administration Team

• Provide day-to-day guidance, advice and training to our administration colleagues.
• Help coordinate workloads, priorities and administrative activities.
• Act as an approachable and supportive point of contact for colleagues.
• Lead by example, encouraging high standards of patient care, professionalism and teamwork.
• Identify opportunities to improve administrative procedures and working practices.
• Work closely with the Practice Owner to resolve problems and support the smooth running of the clinic.

Organisation, IT & Business Administration

• Maintain accurate administrative records, spreadsheets and reporting systems.
• Support financial administration, invoicing, payroll preparation and business reporting.
• Analyse information, produce reports and help identify opportunities for improvement.
• Confidently use and help maintain our Cliniko practice management system.
• Support the development of efficient administrative processes and systems.
• Assist with staff administration and other essential business activities.

Marketing & Communication

• Assist with social media, newsletters and patient communications.
• Support marketing campaigns and promotional activities.
• Contribute ideas to help promote and develop the practice.

About You

We're looking for someone who is:

• Kind, caring and approachable: You genuinely enjoy helping people and making them feel welcome, comfortable and valued.
• Exceptionally organised: You can manage competing priorities, maintain attention to detail and keep a busy environment running smoothly.
• A supportive leader: You enjoy helping, guiding and training colleagues, leading by example rather than simply delegating.
• Reliable and committed: You take pride in your work, follow things through and genuinely care about doing a good job.
• A confident communicator: Friendly, patient and professional when dealing with colleagues, patients and visitors.
• Proactive and resourceful: You spot problems, find solutions and look for ways to improve how things are done.
• Confident with IT: You have strong Microsoft Office skills, particularly Excel, and are comfortable learning new systems.
• Comfortable with data and figures: You can work accurately with spreadsheets, reports and financial information.
• Flexible and adaptable: You're happy to balance patient-facing work, supporting colleagues and wider administrative responsibilities.

Previous experience in a busy reception, customer service or administration role is important. Experience supervising, training or supporting colleagues would be particularly beneficial.

Experience in a healthcare environment or with practice management software would be an advantage but is not essential.

We're looking for the right person, not simply the right CV. A positive attitude, genuine kindness, initiative and commitment are just as important to us as experience and technical skills.

Interested in Joining Us?

If you're a caring, highly organised and capable individual who enjoys helping people, supporting colleagues and taking responsibility, we'd love to hear from you.

This is a fantastic opportunity to become a valued part of an established independent practice where your work will make a genuine difference to our patients and team.

To Apply

Please send your CV and a covering letter explaining why you would be a great fit for Activ Physiotherapy to:

admin@activphysiotherapy.co.uk

Location: 88 Baslow Road, Totley, Sheffield, S17 4DQ

Closing Date: 20th November 2026

Pay: £30,000.00-£33,000.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay

Work Location: In person