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    • We are looking for an experienced B2B Customer Care Advisor to assist with supporting clients verbally with enquiries, queries, orders, quotations, and any…
    • 2 week Christmas closure (at Directors discretion).
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    • This is a varied, hands-on role combining customer service, administration…
    • Hours:* Monday to Friday (40 hours per week).
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    • Hours: 40 Hours per week (Monday to Friday, 8.30am - 5.00pm).
    • You will report directly to the Service/Maintenance Managers.
    • Job Types: Full-time, Permanent.
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    • Contract: Permanent with a fully funded apprenticeship.
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Job Post Details

B2B Client Care Advisor & Finance Admin - job post

Thurgoods Limited
Basildon SS14 3WN
£28,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £28,000 a year

Job type

  • Permanent
  • Full-time

Location

Basildon SS14 3WN

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Cycle to work scheme
  • Company events
  • On-site parking

Full job description

We are looking for an experienced B2B Customer Care Advisor to assist with supporting clients verbally with enquiries, queries, orders, quotations, and any other requirements. Dealing with multiple tasks simultaneously and working in a small team providing a first-class service to all our clients. Part of the role will also be supporting the finance team with administrative duties so experience in this area is preferred.

Key Duties and Responsibilities to include but not limited to:

  • Answer inbound calls and deal with / transfer accordingly.
  • Provide an outstanding level of customer service to all clients.
  • Prepare client quotations.
  • Process client orders
  • Process business services orders
  • Process sales returns and purchase returns
  • Keep clients advised on progress of their orders.
  • Assist sales teams with requirements.
  • Assist purchasing with monitoring the back orders.
  • Provide administration support in office including filing, archiving etc.
  • Support clients with their enquiries including sourcing and costing on special one-off order items.
  • Creating special item codes for one off item and updating item card accordingly
  • Taking deliveries & booking goods in
  • AD-Hoc projects
  • Administrative support work to the Accounts Team

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking

Education:

  • GCSE or equivalent (required)

Experience:

  • B2B Client Service: 3 years (required)
  • Accounts payable: 1 year (preferred)
  • Accounts receivable: 1 year (preferred)

Work Location: In person

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