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Aerial Installation jobs in North Baddesley

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Job Post Details

IT Project Engineer - job post

Aerial Direct
4.1 out of 5
Fareham PO15
Full-time

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Location

Fareham PO15

Full job description

Job Title:
IT Project Engineer

Department/Group:
Service Delivery

Reports To:
IT Delivery Lead

Location:
Head Office Based / Customer Site

Position Type:
Full Time, Permanent

Job Description


Scope of Role

Working within Service Delivery, this role is responsible for the technical delivery of the IT product to our customers.

Duties and responsibilities
  • Take complete ownership of IT projects and oversee communication with the customer at every stage.
  • Perform engineering for implementation, onboarding, migration, and setup for customer IT projects.
  • Provide end-user training for newly installed systems and software.
  • Conduct site surveys and assist with scoping ahead of IT projects.
  • Scheduling work with customers and members of the engineering team at Aerial Direct appropriately.
  • Follow project Statement of Works and ensure all is delivered as scoped.
  • To provide technical support to other Aerial team members when required.
  • To step in and help Pre-Sales when required.
  • To fully document process and delivery.
  • To be the lead on finding and implanting new and better ways of working.

Customer Service
  • To be the face of Aerial Direct and provide top class industry leading Customer Service.
  • To constantly update your customers, making sure they are clear on our process and confident in your ability to deliver their new services.
  • To collate feedback when required, and to act on that feedback.
  • To ensure Customers are confident and trained appropriately on their services.
  • To ensure all services are demonstrated working for your customers.
  • Make recommendations to our customers on other services they could benefit from with Aerial.
  • To liaise with other 3rd parties to ensure installation work is carried out quickly and to the highest of standard.

Training
  • To ensure training is completed as required by Aerial Direct.
  • Be a wealth of knowledge for all Aerial Direct supplied products and services.
  • Know our product set and set ups to expect level.
  • Keep up to date with industry changes and new additions to our product services.
  • Pass any examinations or accreditations required to do your role.
  • Be up to date with Cyber Security training and GDPR requirements to ensure we keep data safe.

Skills & Abilities
  • Ability to change with the evolving technology world.
  • Top class organisational skills. Over the top organised!
  • The ability to multi-task.
  • Excellent standard of written and oral communication.
  • The ability to take ownership of technical issues and troubleshoot to a high level before requiring assistance.
  • The skill to overcome challenges and think outside the norm.
  • Managing workload effectively, under own initiative and as part of a team.
  • Keeping calm in stressful situations.
  • Showing initiative to learn and always pushing your development forward.
  • Positive and can-do attitude.
  • Flexible and able to accept and adapt to change quickly.
  • Process driven.
  • Passionate about IT and Telecommunications, learning new products and training.
  • Great time keeping.
  • Friendly, with the ability to work in pressured Customer environments with a positive attitude.
  • A natural relationship builder.
  • Customer service orientated, thriving on feedback.
  • Someone who can positively receive constructive feedback and wants to develop.
  • Someone who always goes over and above, surprises and wow’s our Customers and Team with their ability and work ethic.
  • A true advocate of our products and services, always promoting.

Experience
All desirable but not essential
  • High level of Windows 10/11 and Windows Server knowledge.
  • Expert in Microsoft 365 products and solutions.
  • Experience in using VMware vCenter and ESXi.
  • Migration of mail and file systems.
  • Setup of Microsoft Remote Desktop Services.
  • Deployment and Implementation of Antivirus, EDR and security software.
  • Deployment and Implementation of RMM systems.
  • Setup and testing of cloud backup software.
  • CCNA-level Networking capabilities

Qualifications
  • 3 x GCSE A-C grades or equivalent.
  • Full driving licence is required.


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