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    • Familiar with supporting iOS, iPadOS, and Android mobile devices.
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Job Post Details

Freelance - Technical Support Agent - job post

Sqwad
3.9 out of 5 stars
London
Freelance

Job details

Job type

  • Freelance

Location

London

Full job description

About the role:

We are launching the UK support team for our client !
As a Technical Support Agent, you will be the first point of contact for our UK users and play a key role in delivering high-quality technical assistance across our communication platform.

You will join a fast-growing international support organization, working closely with senior support engineers, team leads, and technical teams across Europe.

Major responsibilities :

  • Must have strong experience with the most recent versions of Microsoft
    Windows, and MacOS & Linux.

  • Familiar with supporting iOS, iPadOS, and Android mobile devices.

  • Acts as a technical point of contact for all employees and assists in analyzing
    problems and coordinating resolutions for end users and IT teams; utilizes ticket
    tracking systems to document, track and monitor issues.

  • Escalation point for Level 1 Technical Engineers

  • Projects Assigned by Leads to help other teams excel.

  • Responsible for our client's IT services.

  • Be available off hours for scheduled maintenance, critical update releases...

Required skills and attributes:

  • Experience with Zendesk or support ticketing system, CRMs and ATS
    software/webapps

  • Experience with integrating software and troubleshooting defects

  • Experience escalating to development/technical leads

  • Understands chain of command within a corporate structure

  • Experience conducting thorough research into technical defects

  • Understanding of API Basics such as POST and GET for research.

  • Overall strong technical background and project management skills are
    required.

  • Demonstrates ability to learn new software, understand technical information,
    and communicate it to others using clear, concise, and user-friendly language.

  • Understands networks, firewalls, server dependencies, TCIP, subnets, and databases...

  • Must speak English

This position is for you if:

  • You are tech-savvy.

  • You are autonomous and you like to take initiative to learn.

  • You are very organized by nature and like to work with ambition.

  • You strive to exceed your goals.

  • Based in the UK (near to London)

  • Available starting July 6, 2026

About Sqwad
Sqwad is a Paris-based company operating across Europe, Canada, North Africa — and now rapidly expanding in the U.S.
In just 2.5 years, we’ve partnered with 150+ brands, from global enterprises to high-growth startups.
We believe freelancers deserve: Fair, transparent pay
Real skill development
Opportunities to be part of international growth projects
This Is a Ground-Floor Opportunity
Early hires will secure the best territories, earn the highest bonuses, and grow fast with the market.

Apply now and start earning immediately !

  • Location: UK (London area or nearby – hybrid presence in London office 1x every 1–2 months)

  • Job Type: Contract / Freelance

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