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    • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
    • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
    • HNW underwriting experience, supported by both sound…
    • Familiarity with the insurance claims process (desirable but not essential).
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    • A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other…
    • We are particularly well-known for working with complex clients with challenging issues in fast-moving and highly technical areas, such as the insurance…
    • Be the primary contact for insurance brokers and insurers.
    • Lead on the organisational risk management framework, risk registers and assurance processes.
    • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
    • Employee discounts of 15% on a range of NFU Mutual…
    • Ideally suited for a recent graduate or junior insurance professional looking for development within an established agency.
    • Property Owners and Rural Estates.
    • Access to voluntary benefits, including health assessments, private medical insurance and dental insurance.
    • Employee discounts of 15% on a range of NFU Mutual…
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Job Post Details

Customer Service Advisor
NFU Mutual Agency
·
3.6
York
£25,000 a year
Permanent, Full-time
Apply now

Job details

£25,000 a year
Company pension
Permanent, Full-time
Monday to Friday
York

Full job description

The role

11Customer Service Advisor



Salary circa - £25,000 + (dependant on experience)
Full Time position,
Permanent Contract
Location: Thirsk, York or Boston Spa
Monday – Friday 9:00 – 17:00 with 1 hour for lunch or 4 days per week 8:30 – 17:30 with 30min lunch



Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Vale of York, Leeds & Harrogate Agency.



About the role:
What you'll be doing
  • Ensuring clients receive professional service and support throughout their NFU Mutual journey.
  • Identifying opportunities to provide additional solutions that meet clients' needs.
  • Working closely with colleagues to deliver excellent customer outcomes.
  • Developing new business through referrals, networking and local market opportunities.


About you:
What we're looking for
  • Previous experience in a customer-facing sales/service role.
  • Excellent communication and interpersonal skills.
  • A genuine passion for building trusted relationships.
  • Commercial awareness and the ability to identify opportunities.
  • Strong organisational skills and attention to detail.
  • Self-motivated with a proactive approach to achieving objectives.


Our Commitment to you:
What we offer
  • The opportunity to work with one of the UK's most trusted insurance brands.
  • Ongoing training and professional development, Career development and he option to work towards industry recognized qualifications.
  • Pension Contribution
  • Private Healthcare scheme
  • Competitive salary (negotiable depending on experience)
  • The chance to make a real difference to local businesses and communities.
Please apply in writing with CV and covering letter to: joanne_binnington@nfumutual.co.uk or Lisa_wells@nfumutual.co.uk Contact number 01904 451199. Applicants details will be stored in line with GDPR guidelines.


As the agency covers three different sites there are multiple adverts, please only apply once.



Closing date for all applications: 30/11/2026.




Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Work Location: In person

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