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Unit Operations Manager
Deluxe Catering
·
3.7
Andover
£38,000 - £44,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£38,000 - £44,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Free parking
Private medical insurance
Canteen
On-site parking

Full job description

Job Summary

The Unit Operations Manager is responsible for overseeing the day-to-day operational activities of an aviation catering site/s, ensuring all customer orders are processed accurately, delivered on time, and completed in full compliance with airport, airside, and transport regulations.

The role requires strong leadership, operational planning, and communication skills to manage both operational assistants and drivers while maintaining high standards of safety, customer service, efficiency, and compliance.

Key Responsibilities

Operations Management

  • Oversee the full operational process from receiving customer orders through to successful delivery.
  • Ensure all customer requirements, quotations, and order amendments are processed accurately and within required timeframes.
  • Coordinate daily flight catering operations to ensure all deliveries depart on time and in line with airline requirements.
  • Plan and allocate the correct vehicles, equipment, and staffing for all scheduled deliveries – Prepared to deliver order where required.
  • Ensure the correct vehicle permits, airport passes, and documentation are in place before dispatch.
  • Accountability for the operational performance of the unit.
  • Oversight and decision-making regarding daily operational activities.
  • Serve as the senior operational point of contact on-site.
  • Identifying and implement strategies to improve profitability and share best practise.
  • Understand and share customer specific requirements
  • Security searches and checks where applicable
  • Investigate and report on any security incidents
  • Work closely with Head Chef and other base management and group senior management.
  • Point of contact for organising third party site visits.

Transport & Compliance

  • Manage driver allocations ensuring drivers hold the correct licences, airside permits, and security passes.
  • Ensure compliance with HGV driving regulations, including driver hours, working time directives, and tachograph requirements.
  • Monitor vehicle roadworthiness and coordinate servicing, maintenance, MOTs, and defect reporting.
  • Ensure all operations comply with company procedures, airport regulations, health & safety standards, and food safety requirements.

Team Management

  • Lead, supervise, and support a team of Operational Assistants and Drivers.
  • Manage staffing levels, rotas, holiday approvals, and absence management.
  • Provide training, coaching, and performance management to ensure high operational standards are maintained.
  • Promote a positive working environment focused on teamwork, accountability, and continuous improvement.
  • Recruitment and onboarding of future line reports
  • Regular performance reviews

Customer Service & Communication

  • Maintain clear and professional communication with airlines, handling agents, internal departments, and external suppliers.
  • Escalate operational issues promptly and provide solutions to minimise disruption.
  • Provide regular operational updates and reporting to the Group Operations Manager.
  • Build strong working relationships with customers and stakeholders to maintain service excellence.

Continuous Improvement

  • Identify opportunities to improve operational efficiency, service quality, and cost control.
  • Support the implementation of new operational procedures, systems, and training programmes.
  • Assist with audits, investigations, and operational reviews where required.
  • Take an active part in developing menus and understanding past trends to help grow the companies offering, and accuracy in this offering.
  • Play a proactive role in product development, marketing, implementation of company ethos.
  • Where appropriate attend networking/market events to further grow the company’s customer relations and base.

KPI’s

· Delivery performance.

  • Order accuracy.
  • Customer complaints
  • Overall customer satisfaction.
  • Team Performance.

Requirements

· Good understanding of high-end catering.

· Full driving licence

· Previous supervisor and managerial position/s

· Previous experience in the airline sectormpowered to excel.

Pay: £38,000.00-£44,000.00 per year

Benefits:

  • Canteen
  • Free parking
  • On-site parking
  • Private medical insurance

Work Location: In person

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