Airline Customer Service Agent jobs

Two vacancies have arisen within our Customer Services team based in Kirkwall. Reporting to the Station Manager Kirkwall, the successful candidates will be proactive, helpful to passengers and dedicated to providing a robust and safe operation.

The role is varied, involving indoor and outdoor work in all weathers. The team works a shift pattern to support the 7-day-a-week operation.

To apply for the position, please submit your CV and a cover letter supporting your application.

We welcome applications from candidates who provide excellent customer service and support for the delivery of our operation at Kirkwall Airport.

Customer Service Agents have a wide range of duties including:

• Checking passengers in for flights
• Ensuring security protocols are adhered to
• Answer passenger queries when flights have been cancelled/delayed
• Arrange alternative transport/accommodation as required
• Baggage handling
• Driving baggage vehicles and other ground service equipment

Skills

• Be customer-focused and helpful.
• Enjoy working with the public and meeting new people.
• Have excellent communication skills.
• Be able to respond quickly and efficiently to changing situations.
• Be able to deal with difficult situations and under pressure.
• Driving license essential

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment .

Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: In person