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Job Post Details

National Express logo

Customer Service Advisor - job post

National Express
3.0 out of 5 stars
Stansted CM24
£13.94 an hour - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £13.94 an hour

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Stansted CM24

Benefits

Pulled from the full job description

  • Free or subsidised travel
  • Employee assistance programme
  • Company pension

Full job description

Customer Service Advisor- Plymouth

We’re excited to offer a fantastic opportunity to become a Customer Service Advisor at Stansted Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.


Location: Stansted Airport

Schedule: Schedule: 3 on 3 off

Pay: £13.94 per hour

Winter Shifts:

  • 06:55 to 18:30
  • 07:25 to 19:00
  • 07:55 to 19:30
  • 08:25 to 20:00
  • 15:10 to 02:45 am

Each shift has a 45 minute unpaid break

Summer Shifts (flight timetable changes):

  • Start time will be up to 1 hour earlier
  • Finish time 1 hour later

Interview Date: Wednesday 24th June 2026


As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.


What you'll do...

Delivering outstanding customer service with a positive and proactive approach

Providing information about services, updates, and disruptions clearly and accurately

Using ticketing and operational systems confidently and responsibly

Supporting and encouraging team members, and helping with training when needed

Following all health and safety procedures to maintain a secure working environment


What you'll need...

Confident English language communication skills

Previous experience in a fast-paced, front-line customer service role

A friendly, can-do attitude and a desire to keep learning and growing

The ability to work well both in a team and independently

Good stamina and overall fitness – this role can involve standing or sitting for extended periods

Flexibility to work shifts, including weekends and bank holidays


What we offer in return for your hard work and commitment…

Free Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person on the National Express network

A free smart comfortable uniform

A company pension

Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing

Private online GP service

Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

Endless opportunities for progression within the business


National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

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