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    • Use positive telephone service techniques and act on special customer requests.
    • Ensure compliance to customers’ agreed travel policy, service provider policies,…
  • View similar jobs with this employer
    • Use positive telephone service techniques and act on special customer requests.
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    • Please note, training for this role is completed abroad and there is a high possibility that you may be asked to travel abroad frequently to various locations…
    • Offer expertise, advice and knowledge to our customers regarding airlines and routings.
    • You will use your product knowledge and provide excellent customer…
    • You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills.
    • Discounts on booking your own holidays.
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    • Deliver exceptional customer service to all people.
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    • Deliver exceptional customer service to all internal and external agents and customers.
    • Identifying and meeting customers’ needs by always providing exceptional…
    • To greet, serve and advise customers giving the highest standard of customer service at all times.
    • Develop loyalty with our customers by building relationships…
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    • Capable of handling complex coordination tasks to ensure smooth operations and excellent client service.
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    • Previous experience within a customer service, operational or administration environment working within agreed service levels.
    • Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
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Job Post Details

Business Travel Consultant - job post

American Express Global Business Travel
3.7 out of 5 stars
Manchester•Remote
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Night shift
  • Monday to Friday

Full job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Business Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

  • Advise and arrange travel for corporate business customers (both individuals and groups)

  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

  • Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo

  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

  • Use positive telephone service techniques and act on special customer requests

  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

  • Advanced knowledge of GDS: Sabre, Amadeus or Galileo

  • Prior experience in business travel

  • Passion for excellence in client service, including proactive anticipation of needs

  • Professional communication (written and verbal)

  • Attention to detail

  • Act with integrity, and look after personal traveler information

  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

  • Resolving customer issues quickly and independently / with supplier

  • Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week).

This role is fully remote - must reside in the UK.

#AmexGBTJobs


Location

Manchester, United Kingdom


The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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