Key Responsibilities
- Supporting Business Development Managers and Account Managers with day-to-day sales administration.
- Preparing and processing Vodafone Business quotations, proposals, and contracts.
- Managing mobile, connectivity, broadband, and unified communications orders from submission through to completion.
- Liaising with business customers to provide updates on orders, deliveries, and service activations.
- Handling contract renewals, upgrades, migrations, and account amendments.
- Coordinating with Vodafone operational teams to ensure smooth implementation of services.
- Maintaining accurate customer records and sales activity within CRM systems.
- Monitoring order progress and proactively resolving provisioning or delivery issues.
- Producing sales reports, pipeline updates, and performance data for management.
- Supporting customer retention activities by identifying renewal opportunities and ensuring a positive customer experience.
- Ensuring compliance with Vodafone processes, pricing structures, and business policies.
- Assisting with billing queries and account management support for business customers.
Key Skills
- Strong understanding of Vodafone Business products and services.
- Experience supporting B2B sales environments.
- Excellent customer service and relationship-management skills.
- Strong administrative and organisational abilities.
- CRM and sales-order processing experience.
- Ability to manage multiple orders and deadlines simultaneously.
- Strong communication skills with both customers and internal stakeholders.
- High attention to detail and accuracy.
- Problem-solving and issue-resolution capabilities.
Key Achievements for a CV
- Successfully managed end-to-end processing of business mobile and connectivity orders.
- Supported account managers in achieving and exceeding sales targets.
- Improved order completion times through proactive customer and supplier coordination.
- Maintained high levels of customer satisfaction and retention.
- Ensured accurate processing of contracts, renewals, and upgrades.
- Reduced order errors and improved operational efficiency.
- Built strong relationships with business customers, contributing to long-term account growth.
- Supported the delivery of Vodafone Business solutions across multiple customer accounts.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Employee discount
- On-site parking
Experience:
- Managing: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
