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Job Post Details

Customer Services Officer - job post

Tuntum Housing Association
3.2 out of 5 stars
90 Beech Avenue, Nottingham NG7 7LW
From £27,969.99 a year - Temporary, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • From £27,969.99 a year

Job type

  • Temporary
  • Full-time

Shift and schedule

  • Monday to Friday

Location

90 Beech Avenue, Nottingham NG7 7LW

Benefits

Pulled from the full job description

  • Annual leave
  • Sick pay
  • Free parking
  • Company pension
  • Private medical insurance
  • Casual dress
  • Health & wellbeing programme

Full job description

Customer Services Officer (9 Months Fixed Term)

  • 37 hours per week (Monday–Friday)
  • £27,969.99 per annum (Scale 5)
  • Closing date: 31st July 2026
  • Interviews: w/c 10th August 2026
  • Start date: As soon as possible

Be the Voice of Tuntum Housing Association – Where Customers Come First

We are looking for a professional and resident-focused Customer Services Officer to join Tuntum Housing Association on a 9 month fixed term contract.

This is more than a front desk or call-handling role. You will be the first point of contact for our residents, leaseholders and stakeholders — setting the tone for every interaction and ensuring people feel listened to, supported and respected.

As a proud BME-led housing association with strong community roots, we operate within a focused geographical area, meaning your work has visible impact every day.

If you are calm under pressure, solution-focused and genuinely care about delivering excellent customer service, we would love to hear from you.

About the Role

Reporting to the Customer Excellence Manager, you will:

  • Welcome residents and visitors, creating a professional first impression
  • Handle calls, emails and enquiries relating to housing, repairs, rent and estate matters
  • Resolve issues at first contact wherever possible
  • Support complaints, compliments and ASB reports in line with policy
  • Raise and monitor repair orders
  • Process payments and manage direct debit requests
  • Promote digital access and empower residents to self-serve
  • Maintain accurate records in line with GDPR and regulatory standards
  • Contribute to achieving Tenant Satisfaction Measures

This role plays a key part in delivering high-quality, compliant and customer-focused housing services .

About You

You will be:

  • Customer focused and solution-oriented
  • Confident managing difficult conversations
  • Organised and able to prioritise competing tasks
  • Experienced in customer service, housing, council or similar public-facing environments
  • Comfortable using Microsoft Office systems
  • A positive and collaborative team member

An understanding of social housing is desirable.

Why Work for Tuntum?

At Tuntum, we are small enough for you to make a real difference — but ambitious enough to invest in our people.

We are a people-first organisation with approachable leadership and a strong community ethos.

We offer:

  • 25 days annual leave (rising to 30 with service) plus public holidays
  • Your birthday off each year
  • Pension scheme
  • Westfield Health cover from day one
  • Access to Housing Perks
  • Learning and development opportunities
  • A supportive and inclusive working environment

Although this is a fixed-term role, it offers excellent exposure across housing operations, compliance and customer excellence , making it a strong opportunity to build experience and develop your housing career.

Further Information

The full Job Description and Person Specification can be found:

  • On our website www. tuntum.co.uk/careers/
  • By requesting a copy via email from: natasha.littlechild@tuntum.co.uk

How to Apply

You can apply quickly via Indeed.

Alternatively, please send:

  • Your CV
  • A covering letter explaining why you are the best person for the role

To: Christina Morgan-Danvers - CustomerService@tuntum.co.uk

We are looking for someone who can start as soon as possible.

Equality, Diversity & Inclusion

Tuntum Housing Association is an equal opportunities employer. We are committed to building a diverse workforce that reflects the communities we serve and welcome applications from all suitably qualified candidates.

As a proud BME-led housing association, inclusion and fairness are central to our values and the way we work.

Pay: From £27,969.99 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Sick pay

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 2 years (required)

Work Location: In person

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