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    • Previous experience in customer service, or a dental/medical office.
    • The Dental Patient Concierge plays a critical role in creating an exceptional patient…
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    • Photocopying of documents, reports and medical records.
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    • Previous medical secretary or clinic management experience.
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    • Welcome patients warmly and professionally.
    • As a GP Receptionist/Administrator, you will be the first point of contact for our patients, providing support both face-to-face and over the phone.
    • Monday to Friday 8.00am - 12.00pm (20 hours per week)*.
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    • Previous office experience is essential, preferably in a medical or healthcare setting.
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Job Post Details

Patient Dental Concierge - job post

House of Dental Birmingham
31 Redhill Road, Birmingham B31 3JS
£12.21 - £14.50 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £12.21 - £14.50 an hour

Job type

  • Full-time

Location

31 Redhill Road, Birmingham B31 3JS

Benefits

Pulled from the full job description

  • Employee discount
  • On-site parking

Full job description

Dental Patient Concierge

About Us:

House of Dental is a modern, patient-focused dental practice dedicated to providing excellent oral health care and creating a welcoming, stress-free experience for our patients. We are looking for a warm, enthusiastic, and detail-oriented Dental Patient Concierge to join our team and be the first point of contact for our valued patients.

Job Summary:

The Dental Patient Concierge plays a critical role in creating an exceptional patient experience by managing the front desk, welcoming patients, and ensuring seamless communication between the practice and our patients. If you have a passion for customer service and a friendly, professional demeanor, we’d love to hear from you!

Key Responsibilities:

  • Greet patients warmly and assist them with check-in and check-out processes.
  • Answer phone calls, schedule appointments, and manage the practice calendar.
  • Provide information on treatments, procedures, and insurance options.
  • Collect and process payments accurately, including copays and balances.
  • Maintain a clean, organized, and professional front office environment.
  • Address patient concerns or questions with empathy and professionalism.
  • Coordinate with clinical staff to ensure timely and efficient patient flow.
  • Follow up with patients regarding upcoming appointments, treatment plans, and satisfaction.

Qualifications:

  • High school diploma or equivalent (Associate’s degree preferred).
  • Previous experience in customer service, or a dental/medical office.
  • Excellent communication and interpersonal skills.
  • Proficiency in dental software (such as Dentally , Eaglesoft, or similar) is a plus.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Friendly, professional, and team-oriented attitude.

What We Offer:

  • Competitive pay.
  • Opportunities for professional development and growth.
  • A supportive, team-oriented work environment.

Job Type: Full-time

Pay: £12.21-£14.50 per hour

Benefits:

  • Employee discount
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Medical Receptionist: 1 year (required)

Work Location: In person

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