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Job description:

Job Summary:

We are a GP practice who have embraced technology, a people-centric approach, and is ably supported by efficient staff and patients. We are looking for one receptionist to join our team working between 21 to 25 hours per week (working across three days).

An exciting experience has arisen for an experienced receptionist to join Church Lane Surgery. The candidate will work closely with the reception and administration team in executing front desk operations of GP practice.

Job Description:

The purpose of the role is to:

· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

· Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

· Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

· Maintaining and monitoring the practice appointments system; We have a triage system in place which need to be maintained at all times for the

· Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

· Processing and distributing incoming (and outgoing) mail

· Taking messages and passing on information

· Filing and retrieving paperwork

· Processing repeat prescriptions in accordance with practice guidelines

· Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

· Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

· Clearing and re-stocking of consulting rooms as required

· Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Confidentiality:

· Maintain systems, internal and Patient confidentiality

· Adhere to NHS Information Governance Policies

Health & safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

· Using personal security systems within the workplace according to practice guidelines

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

· Making effective use of training to update knowledge and skills

· Actively reporting health and safety hazards and infection hazards immediately when recognised

· Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role

· Reporting potential risks identified

· Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patients needs

· Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

· Apply practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate

Pay: From £13.00 per hour

Work Location: In person