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    • Previous experience in customer service, or a dental/medical office.
    • The Dental Patient Concierge plays a critical role in creating an exceptional patient…
    • Process patient registrations and maintain accurate medical records.
    • Coordinate with medical staff to ensure smooth operations and effective communication.
    • The successful candidate will be required to cover holidays and sickness.
    • Previous receptionist experience is desirable (at least 1 year), preferably in the NHS…
    • Previous medical secretary or NHS administrative experience.
    • Provide a high-quality medical secretarial service including typing clinical correspondence,…
    • We are looking for a candidate who has excellent communication skills, a compassionate and friendly nature, together with the ability to work in a demanding…
    • Our medical receptionist team are the first point of contact for patients and visitors to the practice both in person and on the phone.
    • Pay: £12.71 per hour.
    • The aim of the role is to provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants…
    • Previous experience in a skin clinic, aesthetic clinic, beauty salon, or medical receptionist role is required.
    • Job Type: Part-time (potential for full-time).
    • The aim of the role is to provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants…
    • Greet visitors and professionals in a calm, respectful way.
    • Handle ward admin and support daily operations.
    • Scanning and uploading important documents and data…
    • You must demonstrate excellent customer services skills as you will be taking telephone calls from professionals and patients for the team.
    • Liaise with medical secretaries to ensure timely submission of reports.
    • You’ll be working 40 hours per week at Cygnet Joyce Parker Hospital, helping ensure the…
    • To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice…
    • The successful candidate will have excellent customer service, computer, and organisational skills to help complete the day-to-day tasks.
    • Provide efficient and effective administrative support to the hospital and particularly the medical team.
    • The site benefits from excellent transport links,…

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Job Post Details

Patient Dental Concierge - job post

House of Dental Birmingham
31 Redhill Road, Birmingham B31 3JS
£12.21 - £14.50 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £12.21 - £14.50 an hour

Job type

  • Full-time

Location

31 Redhill Road, Birmingham B31 3JS

Benefits

Pulled from the full job description

  • Employee discount
  • On-site parking

Full job description

Dental Patient Concierge

About Us:

House of Dental is a modern, patient-focused dental practice dedicated to providing excellent oral health care and creating a welcoming, stress-free experience for our patients. We are looking for a warm, enthusiastic, and detail-oriented Dental Patient Concierge to join our team and be the first point of contact for our valued patients.

Job Summary:

The Dental Patient Concierge plays a critical role in creating an exceptional patient experience by managing the front desk, welcoming patients, and ensuring seamless communication between the practice and our patients. If you have a passion for customer service and a friendly, professional demeanor, we’d love to hear from you!

Key Responsibilities:

  • Greet patients warmly and assist them with check-in and check-out processes.
  • Answer phone calls, schedule appointments, and manage the practice calendar.
  • Provide information on treatments, procedures, and insurance options.
  • Collect and process payments accurately, including copays and balances.
  • Maintain a clean, organized, and professional front office environment.
  • Address patient concerns or questions with empathy and professionalism.
  • Coordinate with clinical staff to ensure timely and efficient patient flow.
  • Follow up with patients regarding upcoming appointments, treatment plans, and satisfaction.

Qualifications:

  • High school diploma or equivalent (Associate’s degree preferred).
  • Previous experience in customer service, or a dental/medical office.
  • Excellent communication and interpersonal skills.
  • Proficiency in dental software (such as Dentally , Eaglesoft, or similar) is a plus.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Friendly, professional, and team-oriented attitude.

What We Offer:

  • Competitive pay.
  • Opportunities for professional development and growth.
  • A supportive, team-oriented work environment.

Job Type: Full-time

Pay: £12.21-£14.50 per hour

Benefits:

  • Employee discount
  • On-site parking

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Medical Receptionist: 1 year (required)

Work Location: In person

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