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Job Post Details

Guest Support Assistant - job post

PGL Travel
3.4 out of 5 stars
PGL Bawdsey Manor Bawdsey, Woodbridge IP12 3BH
£13.45 an hour - Fixed term contract
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £13.45 an hour

Job type

  • Fixed term contract

Shift and schedule

  • Overtime

Location

PGL Bawdsey Manor Bawdsey, Woodbridge IP12 3BH

Benefits

Pulled from the full job description

  • Employee mentoring programme
  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Paid volunteer time

Full job description

  • We’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is £13.45 per hour, with the opportunity for paid overtime (6 day working) during our peak periods.
  • Full Time Fixed Term Contract from June until October 2026.
  • Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.

Made by adventure


PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?

Make a difference as a Guest Support Assistant

Working with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring.

You’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us.

Are you a PGL person?

You will have some experience within a customer service role and competent with IT systems. Alongside this, your character is what we value most. PGL people are:

  • Passionate about adventure and the great outdoors
  • Friendly people who flourish in team environments
  • Determined and resilient (peak periods are challenging)

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

  • Happy holidays! On top of your annual leave, you’ll also get your birthday off and paid volunteering days to help worthwhile causes
  • 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
  • Access to our financial wellbeing platform for financial support if you need it
  • Training and mentoring programme, career pathways, aided development and qualifications in future seasons
  • Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops


We’re part of something bigger

We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together, we’re making a difference.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email resourcing@pgl.co.uk

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

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