Allan Recruitment jobs

About the Company
Cubs Play Centre is a brand-new indoor soft play centre and café. Our mission is to create a safe and enjoyable environment for children while offering a welcoming and comfortable space for adults and caregivers. Our on-site café will serve high-quality food and drinks, and our team members will be trained to deliver professional, friendly and efficient service to all visitors.

Application Requirements
We are seeking an experienced and reliable individual to join our team as a Shift supervisor
The successful candidate must be available to start from end of May to allow for a thorough handover and onboarding period.
As part of our safer recruitment process, all successful applicants will be required to undergo a Basic DBS check and must be at least 18 years old with the right to work in the UK. Welsh language skills are desirable.

Benefits
- On-site Parking.
- Company Pension.
- Discounted or free food.
- Working in a fun environment for a family-run business.

Equal Opportunities
Cubs Play Centre is committed to creating an inclusive and diverse workplace where everyone is treated with respect and fairness. We welcome applications from all individuals regardless of age, gender, ethnicity, disability, sexual orientation, religion or belief, or any other protected characteristic. We believe that a diverse team enriches our workplace and helps us better serve our community.

How to Apply
Excited to join our team? Please send your CV and a cover letter to: HR@cubsplaycentre.co.uk

Job Purpose As Shift supervisor, you’ll play a key role in leading our customer-facing operations, from overseeing the café and reception areas to ensuring a warm, welcoming atmosphere for every guest. Reporting directly to the Business Owner, you’ll be responsible for coordinating the front-of-house team, maintaining high standards of service, cleanliness, and efficiency, and supporting the smooth day-to-day running of the centre. Your role will be essential in creating a positive experience for both children and adults, reflecting our commitment to quality, safety, and exceptional customer care.

Key Responsibilities
- Liaise closely with the owner to ensure business goals are met.
- Oversee back-of-house operations such as compiling rota, monitoring kitchen paperwork and managing stock control.
- Liaise with the back-of-house team to ensure service runs smoothly.
- Be a keyholder and oversee opening and closing procedures.
- Lead and motivate a team to deliver consistently excellent service.
- Oversee performance to ensure all departmental KPIs are met.
- Assist with the recruitment and training of new staff members.
- Organise and implement events such as school trips or children's parties.
- Maintain high standards of cleanliness, food safety and compliance.
- Ensure safeguarding and health and safety policies are followed, and incidents are reported appropriately.
- Oversee the use of and manage the point-of-sale system.
- Handle any customer complaints and staff conflicts.
- Implement stock control and minimise wastage.
- Ensure all equipment is in good working order and report any necessary repairs.
- Capture and submit content for social media platforms.
- Support staff with rota, clock-in and time-off systems, and contact IT if technical help is needed.
- Provide any café or reception cover if required.
- Monitor the customer experience and identify opportunities for improvement.

What We’re Looking For
- A genuine passion for delivering exceptional customer service, coupled with a strong commitment to maintaining a safe and enjoyable environment for both children and their caregivers. - Proven experience as a front-of-house, general or café manager in a busy, quality-driven environment.
- Strong leadership skills with the ability to motivate, manage and develop a diverse team effectively. - A team player who is not afraid to ‘roll up their sleeves’.
- Excellent verbal and written communication skills. - Flexibility to work varied shifts, including weekends and school holidays and overtime when required.

Experience
Minimum 1 year’s experience supervising a team within a hospitality environment is required

Working Hours and Pay
Job Type: Full Time
Work Location: In Person, Llangefni. Shifts: Day shifts in addition to evening parties. Weekend availability.

Rydym yn chwilio am unigolyn profiadol a dibynadwy i ymuno â’n tîm fel Goruchwyliwr Sifft.
Rhaid i’r ymgeisydd llwyddiannus fod ar gael i ddechrau tua diwedd mis Mai er mwyn caniatáu cyfnod trosglwyddo a chynefino trylwyr.

Fel rhan o’n proses recriwtio fwy diogel, bydd yn ofynnol i bob ymgeisydd llwyddiannus gwblhau gwiriad DBS Sylfaenol ac mae’n rhaid iddynt fod o leiaf 18 oed gyda’r hawl i weithio yn y DU. Mae sgiliau Cymraeg yn ddymunol.

Diben y Swydd

Fel Goruchwyliwr Sifft, byddwch yn chwarae rhan allweddol wrth arwain ein gweithrediadau sy’n wynebu cwsmeriaid, o oruchwylio’r caffi a’r dderbynfa i sicrhau awyrgylch cynnes a chroesawgar i bob gwestai.

Gan adrodd yn uniongyrchol i berchennog y busnes, byddwch yn gyfrifol am gydlynu’r tîm blaen-tŷ, cynnal safonau uchel o wasanaeth, glendid ac effeithlonrwydd, a chefnogi rhedeg esmwyth gweithrediadau beunyddiol y ganolfan.

Bydd eich rôl yn hanfodol i greu profiad cadarnhaol i blant ac oedolion fel ei gilydd, gan adlewyrchu ein hymrwymiad i ansawdd, diogelwch a gofal cwsmeriaid eithriadol.

Prif Gyfrifoldebau

• Cydweithio’n agos â’r perchennog i sicrhau bod amcanion busnes yn cael eu cyflawni.
• Goruchwylio gweithrediadau cefn-tŷ, gan gynnwys llunio’r rota, monitro gwaith papur y gegin a rheoli stoc.
• Cydweithio â’r tîm cefn-tŷ i sicrhau bod y gwasanaeth yn rhedeg yn esmwyth.
• Bod yn ddeiliad allwedd a goruchwylio gweithdrefnau agor a chau.
• Arwain a chymell y tîm i ddarparu gwasanaeth rhagorol yn gyson.
• Goruchwylio perfformiad i sicrhau bod targedau (KPIs) yn cael eu bodloni.
• Cynorthwyo gyda recriwtio a hyfforddi staff newydd.
• Trefnu a gweithredu digwyddiadau megis teithiau ysgol neu bartïon plant.
• Cynnal safonau uchel o lanweithdra, diogelwch bwyd a chydymffurfiaeth.
• Sicrhau bod polisïau diogelu ac iechyd a diogelwch yn cael eu dilyn, a bod digwyddiadau’n cael eu hadrodd yn briodol.
• Goruchwylio a rheoli’r system pwynt gwerthu (POS).
• Delio ag unrhyw gwynion gan gwsmeriaid a gwrthdaro staff.
• Rheoli stoc a lleihau gwastraff.
• Sicrhau bod yr holl offer mewn cyflwr gweithio da ac adrodd am unrhyw atgyweiriadau angenrheidiol.
• Creu a chyflwyno cynnwys ar gyfer cyfryngau cymdeithasol.
• Cefnogi staff gyda’r rota, systemau clocio i mewn ac allan, a gwyliau, a chysylltu ag TG os oes angen.
• Darparu cymorth yn y caffi neu’r dderbynfa pan fo angen.
• Monitro profiad cwsmeriaid a nodi cyfleoedd i wella.

Beth Rydym yn Chwilio Amdano

• Angerdd gwirioneddol dros ddarparu gwasanaeth cwsmeriaid eithriadol, ynghyd ag ymrwymiad cryf i gynnal amgylchedd diogel a phleserus i blant a’u gofalwyr.
• Profiad blaenorol fel goruchwyliwr blaen-tŷ, rheolwr cyffredinol neu reolwr caffi mewn amgylchedd prysur sy’n canolbwyntio ar ansawdd.
• Sgiliau arweinyddiaeth cryf gyda’r gallu i gymell, rheoli a datblygu tîm yn effeithiol.
• Chwaraewr tîm sy’n barod i helpu lle bo angen.
• Sgiliau cyfathrebu rhagorol, ar lafar ac yn ysgrifenedig.
• Hyblygrwydd i weithio shifftiau amrywiol, gan gynnwys penwythnosau a gwyliau ysgol, ac oriau ychwanegol pan fo angen.

Profiad

Mae angen o leiaf 1 flwyddyn o brofiad o oruchwylio tîm mewn amgylchedd lletygarwch.

Oriau Gwaith a Thâl

Math o Swydd: Llawn Amser
Lleoliad Gwaith: Wyneb yn wyneb, Llangefni
Shifftiau: Shifftiau dydd yn ogystal â phartïon gyda’r nos. Argaeledd penwythnosau.

Job Type: Full-time

Pay: £12.90-£13.90 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• Supervising: 1 year (preferred)
• Hospitality: 1 year (required)

Licence/Certification:

• UK Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person