Animal Care jobs in Hemel Hempstead

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

JOB TITLE: CLIENT CARE ASSISTANT

SITE: LONDON VET SPECIALISTS, HAMMERSMITH, LONDON, W6 9RS

REPORTING TO: CLIENT CARE MANAGER

London Vet Specialists have an exciting opportunity for an organised and professional Client Care Assistant to join their team. In this role you will have the opportunity to work in a thriving state-of-the-art multidisciplinary veterinary referral hospital, providing exceptional client experience, and pivotal to the delivery of patient care. The role is full-time at 40-hours per week.

The purpose of this position is to serve as a member of the Client Care Team, delivering high level customer service, to our clients, visitors, and referring vet practices.

This will include:

• Arranging referral appointments for routine, urgent, and emergency care.

• Client experience throughout their pet’s hospital journey.

• Financial processes of payments & insurance claims.

• Liaising with referring veterinary practises, insurance companies, and pet owners.

• Clear closed loop communication pathways with clinical teams.

• Accurate digital record keeping across various platform.

• Supporting clients through the emotional challenges of their pet’s care.

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, empathetic, and professional. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and at ease whilst under our care.

This position requires a practical knowledge of the hospital’s multidisciplinary services; the basic principles and regulations governing visitors; dispensing restrictions; basic veterinary care, and recognition of an emergency. Accuracy in transcribing information with the knowledge of the terminology and standard operating procedures. Processing insurance claims both for direct payment and on behalf of clients will be a key aspect of this role.

What We're Looking for

The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.

Previous experience in veterinary hospital or high-end customer service position is essential for this role. The ideal candidate will be suitability qualified diploma holder in customer services, BVRA certificate holder, or equivalent qualification/s. They will have a minimum of 1-year experience within veterinary, desirably at referral hospital level.

What We offer

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme.

About Us
London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, where in Spring 2024, the hospital began a new chapter with a major expansion and relocation to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames and nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We currently have specialists in multiple disciplines including Anaesthesia, Cardiology, Dermatology, Internal Medicine, Neurology, Ophthalmology, Oncology, Orthopaedics, Soft Tissue Surgery, and Radiology.

London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

#LI-OH1 #LI-Onsite #INDSUP

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk