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Application Support Analyst jobs in Bristol BS20

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    • Deliver excellent customer service and professional support.
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    • This position would suit someone who is experienced in a…
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    • Document application support procedures, configurations, and known issues.
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Job Post Details

IT Service Desk Analyst - job post

BTL IT Solutions Ltd.
Bristol BS35 4GG
£26,000 - £29,000 a year - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 4 days.

Job details

Pay

  • £26,000 - £29,000 a year

Job type

  • Full-time

Location

Bristol BS35 4GG

Benefits

Pulled from the full job description

  • On-site parking

Full job description

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

The role is based at our customer's site at Western Approach, Severn Beach, Bristol. However, this role will be part of a UK wide virtual team.

The role will involve:

  • Answering calls and triaging all types of tickets at a first line level.
  • Providing second line support for the following systems:
  • Windows 10
  • Office
  • Microsoft Teams
  • Hardware maintenance through a 3rd party (warranty)
  • Mimecast Email Archiving System
  • Entra ID/Active Directory administration
  • Microsoft InTune
  • Change Control of the desktop environment
  • Management and resolution of calls using the customer's service management package
  • Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
  • VOIP support
  • Deployment of desktops and laptops to new and existing users
  • Patching and 1st line network support

Initial interviews will be conducted via video conference, followed by a face to face interview.

There will be an initial 3 month probation period for the successful candidate.

Job Type: Full-time

Pay: £26,000.00-£29,000.00 per year

Benefits:

  • On-site parking

Application question(s):

  • Are you free from a criminal record and willing to be security cleared to the level of UK BPSS?

Education:

  • A-Level or equivalent (preferred)

Experience:

  • IT Support: 2 years (preferred)

Work authorisation:

  • United Kingdom (required)

Location:

  • Bristol BS35 4GG (preferred)

Work Location: In person

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