Skip to main content
Post your CV and find your next job on Indeed!

Apprenticeships jobs

Sort by: -
12,618 jobs
  • View similar jobs with this employer
  • View similar jobs with this employer

People also searched:

apprenticeship

Job Post Details

ICT Services Technician Apprentice - job post

Althaus Digital
8 Millennium Way West, Nottingham
£14,500 a year - Full-time, Apprenticeship

Location

8 Millennium Way West, Nottingham

Benefits
Pulled from the full job description

  • Company pension
  • On-site parking
  • Work from home

Full job description

Are you looking to secure an apprenticeship where you will be exposed to all areas of IT and digital functions across the organisation? Do you possess a flair for technology and view yourself as an excellent communicator? If this is you then read on, as Counter Solutions based in Nottingham are looking to recruit an IT Support Apprentice!

What will the apprentice be doing?

  • Act as the initial point of contact for clients experiencing technical issues with their WAY2PAY systems
  • Provide timely and professional assistance to users via phone, email, or chat
  • Diagnose and troubleshoot hardware and software issues related to WAY2PAY systems
  • Clearly and concisely document technical issues and resolutions in our ticketing system
  • Maintain excellent communication with clients, keeping them informed of the status and progress of their support requests
  • Provide step-by-step guidance to clients for issue resolution when applicable
  • Escalate complex technical issues to 2nd Line Support or relevant 3rd Line technical teams, providing detailed information to facilitate swift resolution
  • Conduct basic user training to help clients optimise their use of WAY2PAY systems and prevent recurring issues
  • Contribute to the development and maintenance of knowledge base articles and documentation to assist resolution of common issues

What will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

The potential to progress onto an IT level 4 apprenticeship upon completion of level 3.

Desired skills and personal qualities

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills

Things to consider

There is also scope for additional earning as we operate an “on call” service from 7pm until 10 weekdays and 5 – 10 on weekends where the on call person would answer any incoming calls outside of normal hours and support out clients. This is around £140 per week extra and rotates around the team in a 1 in 6 week format.

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) essential.

About the employer

At Counter Solutions we help people pay for things. That might sound easy and it’s something people take for granted but we’ve been helping people do this for over 30 years and things have come on a long way. We provide a combination of point of sale (POS/EPOS), front and back of house solutions and technology to help customers and colleagues. All of this wrapped up in our dedication for customer service and satisfaction.

Job Types: Full-time, Apprenticeship

Pay: £14,500.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Work from home

Schedule:

  • Monday to Friday
  • Overtime

Application question(s):

  • Why are you interested in an IT apprenticeship?
  • Why do you want to work for this company?

Work Location: In person

Let Employers Find YouUpload Your Resume