Apprenticeships jobs in Richmond DL10

Baltic Apprenticeships are delighted to be working in partnership with Northern Arch Learning Partnership to recruit their next IT Apprentice.

Northern Arch Learning Partnership is an ambitious Multi-Academy Trust, bringing together schools and colleges from early years through to post-16 education to create a happy, healthy and successful learning community. With collaboration, aspiration, inclusion and empowerment at the heart of everything they do, the Trust is committed to making a positive difference to the lives of young people while embracing innovation and technology to support outstanding education across its academies.

As an IT Apprentice, you'll join a supportive and experienced IT team, gaining hands-on experience with a wide range of modern technologies. You'll provide technical support across multiple school sites, develop valuable industry skills, and work towards a nationally recognised qualification all while helping to keep technology running smoothly for staff and students across the Trust.

A Typical Day in the Job:
Provide first- and second-line IT support to staff across multiple sites, resolving hardware, software, network and user account issues through face-to-face, telephone, email and helpdesk support.

Install, configure and maintain desktops, laptops, Macs, Chromebooks, mobile devices, printers and other IT equipment, ensuring systems remain operational and up to date.

Support Microsoft 365, Google Workspace and endpoint management solutions including Microsoft Intune, SCCM and JAMF, assisting with device deployment, software updates and security maintenance.

Create and manage user accounts, passwords and permissions, while supporting staff onboarding with account setup and equipment configuration.

Assist with maintaining wired and wireless network infrastructure, troubleshooting connectivity issues and supporting virtual environments and wider IT infrastructure projects.

Maintain accurate support documentation, follow IT policies and security procedures, escalate complex issues when required, and use technical resources to deliver effective solutions.

Deliver excellent customer service by building positive relationships with staff, contributing to IT improvement projects, and providing on-site technical support across multiple locations as needed.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:
£16,000 per annum

Monday to Thursday 8:30am till 5:00pm

4:30pm Finish on a Friday

1 hour lunch break

32 days annual leave

Access to on-site gym facilities

Employee Assistance Programme (EAP)

Free on-site parking (subject to availability)

Exposure to a wide range of enterprise technologies including Microsoft 365, Google Workspace, VMware, Intune, SCCM, JAMF and Zendesk

Opportunity to work across multiple school sites within a growing Trust

Opportunities for future progression and professional development within the Trust

Desired Qualities, Skills and Knowledge:
Passion for IT

Confident communication skills

Team player skills

Due to the nature of the role a driver is required

Grade 5/C in English or 4/C in Math's GCSE

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps

If this sounds like the opportunity for you, send us your application today! Once we receive your CV, a member of our recruitment team will be in touch to discuss the next stage of the process.



Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT

Vacancy Information
Location

Darlington
Postcode

DL3 7AU
Programme

ICT Support Technician - Level 3
Salary

£16,000
Reference

J-014262