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    • A generous 33-day holiday allowance (including bank holidays).
    • Develop and execute strategies to drive sales, providing clear targets and objectives to maximise…
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    • Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle.
    • Manage the kitchen team to ensure safe working practices and…
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    • Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle.
    • Lead a section of the kitchen team to ensure safe working…
    • Contribute to the development of innovative design concepts for sports and entertainment facilities, including stadiums, arenas, and performance venues, as part…
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    • This role sits close to real-world delivery: event-day systems, fan journeys, operational workflows, and stakeholder-critical decisions.
    • Extensive technical experience in immersive entertainment, theatre, or live events.
    • Job Type:* Full-time 35 hours per week (5 days per week including some…
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    • Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle.
    • Demonstrate leadership to teams, directing and developing a…
    • We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events.
    • Based out our Millbank Office, the Legal Counsel will…
    • Brings a genuine passion for live music and entertainment, with a clear understanding of the unique demands and impact of supporting live experiences.
    • Oversee the creation of a regional Sustainability Action Plan (SAP) and a stadium/arena sustainable design guide.
    • You will collaborate closely with architects, masterplanners, events specialists, and engineers to develop high-impact, technically deliverable landscape…
    • You will collaborate closely with architects, masterplanners, events specialists, and engineers to develop high-impact, technically deliverable landscape…
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    • Lead the end-to-end delivery of major technology projects and event programmes across sports, entertainment, and live events.
    • It’s for someone who wants to see their models deployed, used, and making decisions in operational environments.
    • Build AI that actually gets used.
    • You’ll work side-by-side with coaches, analysts, sports scientists, and technical teams to turn complex data into clear, actionable decisions that improve…

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Job Post Details

Stadium Tours Manager, London Stadium - job post

Delaware North
3.6 out of 5 stars
Stratford
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Stratford

Benefits

Pulled from the full job description

  • Company pension

Full job description

The opportunity

Delaware North UK is hiring a full-time Stadium Tours Manager to lead our team at London Stadium in Stratford, East London. In this electric environment, you thrive shaping the future of hospitality. As Tours Manager, you will be continuously developing and driving tours offerings at London Stadium, taking initiative on big scale projects, while also inducting, training, and developing the tours team members. If you are the driven Stadium Tours Manager we are looking for, ready to manage a collaborative and enthusiastic team, take a shot at your career with us. Apply today to join our valued team at this incredible venue.

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
  • A generous 33-day holiday allowance (including bank holidays)
  • Favourable pension contributions
  • Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, with musical icons Metallica, and Take That, taking the stage, and more!
Help us delight the world by applying today.

What will you do?

  • Develop and execute strategies to drive sales, providing clear targets and objectives to maximise revenue and profit, using innovative ideas and networking to grow opportunities
  • Manage, brief, and organise tasks for tours team members to maximise time efficiency, using additional resources as appropriate
  • Support team member development plans to develop skills and growth within the department, while implementing training programmes for tours, and meetings and events teams
  • Communicate clearly and consistently with internal and external departments and business, promoting understanding and commitment
  • Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

  • 3+ years’ experience, including sales management or business development
  • No degree required
  • Experience building and executing successful sales campaigns leading to business growth, and communicating with multiple stakeholders
  • Strong written and verbal communication, sales, leadership, people management, planning and organising skills
  • IT literate, with experience in effective database management

Who we are

Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.

There have been many exceptional music events taking stage at London Stadium, with this year being no different. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

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