Ashley Medical Practice jobs

We are seeking a reliable and friendly Dental Receptionist who would also be able to support us on our reception desk. We are a specialists-based practice located in Banstead Surrey. We accept referrals for treatment, advice, second opinions, and treatment planning. Our team is highly trained in-patient care, expert diagnosis, and meticulous treatment planning. We use top-tier equipment and materials to ensure high-quality treatment in a stress-free environment.

Benefits:

• Competitive salary
• Company pension scheme
• GDC and indemnity paid
• Core CPD organised by the practice
• Mintago membership- employee discount scheme
• Extra day off for Birthday
• Support of a well-established friendly team
• Annual cost of living wage increase
• Team member of the month rewards
• Social events including summer and Christmas parties
• On site parking

Employed Fixed term 6 months

Salary:TBC

Hours:Mon – Thurs 8.30-17.30, Fri 7.30-16.00

Key responsibilities & duties:

• Act as the first point of contact for patients and visitors, providing a professional, friendly, and welcoming service at all times.
• Manage patient appointments, recalls, cancellations, and emergency bookings to maximise clinical diary utilisation.
• Handle incoming and outgoing telephone calls, emails, and patient enquiries efficiently and courteously.
• Maintain accurate patient records and update all communications on the practice management system (SOE/R4).
• Process patient registrations, medical history forms, treatment plans, and NHS documentation in line with practice procedures.
• Support the smooth day-to-day operation of the dental practice and assist the clinical team where required.
• Carry out cash handling duties, including taking payments, balancing daily takings, reconciling accounts, and preparing banking in accordance with company policies.
• Monitor and manage outstanding accounts, failed appointments (FTAs), open treatment courses, and patient finance applications.
• Ensure compliance with NHS regulations, EDI procedures, Data Protection requirements, and practice policies.
• Coordinate referrals, interpreter services, and patient correspondence, ensuring all documentation is processed accurately and promptly.
• Assist with the training and support of reception staff and contribute to maintaining efficient reception procedures.
• Order stationery and maintain adequate stock levels for administrative supplies.
• Manage complaints in accordance with practice procedures and provide patients with relevant information when required.
• Maintain a clean, organised, and professional reception and waiting area environment.
• Complete daily administrative tasks, including filing, record preparation, email management, post handling, and system backups.
• Monitor health and safety standards within reception, waiting areas, and patient facilities, reporting any concerns to the Practice Manager.
• Work collaboratively with dentists, clinicians, and colleagues to deliver high-quality patient care and customer service.

Work experience and skills:

• Excellent customer service and patient care skills
• Strong communication and interpersonal abilities
• Professional telephone manner
• Appointment scheduling and diary management
• Cash handling and financial administration
• Knowledge of SOE/R4 or similar dental practice software
• IT literacy including Microsoft Office applications
• Accurate data entry and record-keeping skills
• Understanding of GDPR and patient confidentiality requirements

We're looking froward to hearing from you!

IND003

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Store discount

Ability to commute/relocate:

• Banstead SM7 1BU: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Dental receptionist: 1 year (preferred)

Work Location: In person