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Assistant Manager jobs in Marldon

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    • Salary:* £35,000–£45,000 + Bonus.
    • An experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive…
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Job Post Details

Assistant Service Manager - job post

Pembrook Resourcing
Torbay
£35,000 - £45,000 a year - Full-time

Job details

Pay

  • £35,000 - £45,000 a year

Job type

  • Full-time

Location

Torbay

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension

Full job description

Assistant Service Manager

Salary: £35,000–£45,000 + Bonus
Location: Torbay, Devon

Role Overview

An experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive service department. Working closely with the Service Manager, you will lead the front-of-house service team, drive operational performance, maximise profitability, and ensure exceptional customer satisfaction.

This is an excellent opportunity for a Senior Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to progress within a successful dealership environment.

Key ResponsibilitiesLeadership & Team Management

  • Support the Service Manager in the daily running of the service department.
  • Lead, motivate, and develop Service Advisors and support staff.
  • Conduct team briefings, coaching sessions, and performance reviews.
  • Manage staff absence, holiday planning, and departmental cover.

Customer Experience

  • Ensure outstanding customer service throughout the customer journey.
  • Resolve complex customer concerns and escalated complaints.
  • Monitor and improve Customer Satisfaction Index (CSI) performance.
  • Build strong customer relationships to encourage repeat business.

Operational Management

  • Oversee workshop loading and technician utilisation.
  • Monitor work-in-progress and ensure jobs are completed efficiently.
  • Work closely with Workshop Controllers and Parts teams to minimise delays.
  • Maintain smooth workflow and effective communication across departments.

Commercial Performance

  • Drive labour sales, service plan penetration, and aftersales profitability.
  • Monitor daily, weekly, and monthly KPIs.
  • Support budget achievement and departmental growth objectives.
  • Identify opportunities to improve efficiency and revenue generation.

Compliance & Standards

  • Ensure compliance with manufacturer requirements and company policies.
  • Maintain Health & Safety standards across the department.
  • Support warranty administration and audit processes.
  • Ensure accurate documentation and reporting procedures are followed.

Candidate RequirementsEssential

  • Previous automotive aftersales experience.
  • Experience in a leadership or supervisory position within a service department.
  • Strong understanding of workshop operations and customer service processes.
  • Excellent communication and people-management skills.
  • Commercially aware with a focus on profitability and performance.
  • Full UK driving licence.

Desirable

  • Main dealer experience.
  • Experience with Keyloop, Kerridge, Drive, or similar DMS systems.
  • Knowledge of manufacturer warranty procedures.
  • Automotive management qualifications.

Key Performance Indicators

  • Customer Satisfaction (CSI)
  • Labour Sales Performance
  • Workshop Efficiency & Utilisation
  • Service Retention
  • Revenue & Gross Profit
  • Employee Performance & Development
  • Warranty Compliance

Benefits

  • Competitive basic salary of £35,000–£45,000
  • Performance-related bonus scheme
  • Company pension
  • Manufacturer and management training
  • Career progression opportunities
  • Employee discounts and wellbeing benefits

Pay: £35,000.00-£45,000.00 per year

Work Location: In person

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