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Job Post Details

Guest Service Team Leader Food & Beverage
Avisford Park Hotel
Yapton BN18 0LS
£13.45 an hour
Full-time
Apply now

Job details

£13.45 an hour
Employee assistance programme, Discounted or free food
Full-time
Yapton BN18 0LS

Full job description

Guest Service Team Leader Food & Beverage

Avisford Park Hotel, West Sussex

Job Description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Team Leader - Food & Beverage

The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Food & Beverage will report to the Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview:

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

  • Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
  • Strong leadership and team management skills.
  • Excellent knowledge of food and beverage trends.
  • Ability to deliver outstanding guest experiences and handle high-pressure environments.

Benefits

  • £35 BB per night colleague rate
  • £70 BB per night for Friends and Family rate
  • Celebration of milestone employment anniversaries
  • 50% off Food & Beverage in our hotels
  • Meals on duty provided
  • Access to Hospitality Rewards
  • Offerings from retail and dining discounts
  • Employee Assistance Programme and same day on-line GP appointments
  • Quarterly Shining Star recognition
  • Annual colleague celebrations
  • Free use of gym and leisure facilities

Guest Service Team Leader Food & Beverage

Full Time

£13.45 per hour

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