Aviva jobs in Norwich

Reinsurance Claims Lead - Salary circa £80,000-£85,000

This is a great job for you if…

You have strong experience handling complex reinsurance claims and enjoy balancing technical excellence with leadership.
You may be ready to step into a senior role where your expertise influences outcomes, people development, and business performance.
You’re comfortable working with brokers, reinsurers, and internal partners to deliver fair, accurate, and commercial claim outcomes.

A bit about the job

This role exists to lead Aviva’s reinsurance claims portfolio and protect the business through excellent technical reinsurance claims handling.
You’ll join our Major & Complex Reinsurance Claims team, which manages high‑value, complex recoveries across multiple business lines.
The team works closely with underwriting, finance, actuarial, and risk to support profitable growth.
You’ll lead reinsurance claim handlers, oversee performance, and ensure consistent, compliant reinsurance claims outcomes.
You’ll be accountable for portfolio results, strong market relationships, and developing a market‑leading reinsurance claims proposition.

Skills and experience we’re looking for

• Proven experience handling complex reinsurance claims, including treaty and facultative covers.
• Strong understanding of legal, regulatory, and commercial considerations in reinsurance claims.
• Experience managing or overseeing others, with the ability to coach and develop capability.
• Confidence working with reinsurers, brokers, and senior internal stakeholders.
• A relevant professional qualification, such as ACII or qualification as a solicitor is preferrable but not essential.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £80.000-£85.000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.