Back Office jobs in Chelmsford

Job Title: Applications Administrator

Salary: Competitive

Main Purpose of the Role: To review applicant applications in line with Mr Lender’s responsible lending policy and FCA requirements. To contact applicants via telephone, email. SMS and Livechat to ask for relevant information and provide updates on the status of their application.

Benefits

• Working within a newly refurbished dedicated office space with free onsite employee gym
• Access to a large breakout space with comfortable seating, pool table and arcade games
• Free on-site parking
• Central Line Train station within one-minute walk with quick access to Central London
• Close road links to M11/M25/A406/A12 and London
• Social events
• Pension Scheme
• Healthshield (health cash back scheme and counselling services)
• 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
• Eye Test / Glasses reimbursement scheme
• Various team and personal reward incentives

Main Duties and Responsibilities for Applications Administrator

• To offer a friendly, helpful and professional first point of contact for all applicants
• Determine a customer’s eligibility for a loan, following the company’s responsible lending procedure
• Work through applications in a timely manner ensuring all application checks have been carried out accurately and a responsible lending decision is made.
• Following all department guidelines in regard to contacting applicants, approving and rejecting loan applications
• Update the applicant's account correctly, using professional and factual information and ensuring all documentation provided by the applicant is saved within their documents
• Answering all incoming calls and responding to customer emails where necessary – Being aware of the company and department’s Quality Assurance programme and ensure all communications with customer adhere to the high level that is outlined
• The agent is expected to be logged into their phone, at all times when they’re at their desk during their shift
• Work to achieve what’s expected of you, on a daily and monthly basis, at your set level as an individual (funded loans, conversion, default, customer feedback and quality of applications)
• Ensure you are supporting your colleagues and working as a team, by taking calls for each other and helping with workload where necessary
• To use all company training, knowledge and available handouts to spot potential signs of Fraud and Money Laundering and flag any signs to the relevant department/individual
• To engage and participate in all training sessions and apply all learned knowledge to your daily role
• Being flexible within your skillset/mindset to enable you to support Mr Lender where needed
• Adhere to the SMCR conduct rules

Person Specification /Skills/Education and Attributes:

• Good communication skills - both verbal and written
• A compassionate and empathetic approach
• GCSE grade C or above in English and Maths is essential
• Excellent administrative skills
• A knowledge of computers and office software
• Good listening skills
• A personable approach
• Good organisational abilities
• Good numeracy and literacy
• Accuracy and good attention to detail
• The ability to stay calm under pressure
• The confidence to liaise professionally with customers and creditors
• Previous experience in a call centre based role
• Strong customer service ethos
• You must act with integrity
• You must act with due care, skill and diligence
• You must be open and cooperative with the FCA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct
• Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:
• PDL's products and services meeting the needs of its target market: and
• Good customer outcomes regarding:
• Affordability
• Sustainability
• Appropriate marketing
• Sound customer understanding (across the customer base); and
• High levels of customer support

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person