Begin Your Career in Software Support with an Innovative Technology Company

Baltic Apprenticeships are working in partnership with Ensign Software to find their next Software Support Apprentice. Ensign Software provides specialist software solutions and support services, helping organisations implement and optimise technology that improves efficiency and business performance. With a strong focus on customer experience and continuous improvement, Ensign Software offers an exciting environment for someone looking to start their career in the tech industry.

This is a fantastic opportunity for someone who enjoys problem-solving, helping people and working with technology. As a Software Support Apprentice, you’ll gain hands-on experience supporting customers, coordinating software rollouts and developing valuable technical and customer service skills.

 In this role, you’ll work towards your Level 3 Digital Applications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:
Provide software installation guidance and coordinate customer enquiries

Support clients with service-related issues and troubleshooting

Guide customers through software rollout and transition phases

Coordinate and support clients’ online training requirements

Assist customers with post-installation and user-related queries

Keep clients informed about service status updates and incidents

Contribute to internal and external customer support meetings

Support incident and problem management activities

Deliver excellent customer service and contribute to continual service improvement initiatives

Full training and support will be provided by your workplace mentor and by the Baltic team.

Salary, Hours & Benefits:
Salary: £15,080 per annum

Working hours: Monday – Thursday 8:30am – 4:45pm, Friday 8:30am – 4:00pm

28 days holiday including bank holidays

Perkz employee discount scheme

Supportive team environment

Professional development opportunities, including training courses and certifications

Clear career progression pathways into areas such as Software Development, Technical Support and Data

Desired Skills, Qualities and Experience:
Confident communicator with strong interpersonal skills

Passion for customer service and service improvement

Willingness to take ownership of issues and see them through to resolution

Ability to multi-task and adapt in a fast-paced environment

A people-focused attitude with a genuine desire to help others

Energetic, enthusiastic and eager to learn

Good organisational skills and attention to detail

Your Training with Baltic:
This Level 3 Digital Applications Technician Apprenticeship provides everything you need to launch a successful career in software support and digital applications. You’ll gain practical experience supporting customers, troubleshooting software issues, managing service requests and working with business systems and applications. With our unique curriculum and one-to-one support, you’ll develop the technical knowledge, customer service expertise and confidence needed to thrive in the tech industry. You’ll be based full-time with your employer and quickly become a valued member of the team. Our training is 100% online, including real-time classes with expert trainers and self-paced courses created by industry specialists.

Next Steps:
To apply, please submit your CV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:
You must have the right to work in the UK and a valid residency status to apply for this apprenticeship.

INDSW

Vacancy Information
Location

Leicester
Postcode

LE19 4SA
Programme

Digital Productivity & AI Enablement Level 3
Salary

£15,080
Reference

J-014135