Birthday additional holiday.
Secondary career leave.
Wedding/commitment day leave.
Free meals on shift.
Bespoke development training.
Pension and life insurance.
Discounts available from Perkbox app, from high street shops to holidays & cinema.
Wellbeing hub.
Access to employee assistance programme.
Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.

Job Description

We are seeking a friendly and professional Hospitality Assistant to join our team at Baxterstorey in Birmingham, United Kingdom. In this role, you will be at the heart of our hospitality operations, delivering exceptional service to our guests whilst supporting our kitchen and service teams. The successful candidate will demonstrate a genuine passion for customer care and a commitment to maintaining the highest standards of professionalism in a dynamic, fast-paced environment. • Provide courteous and efficient service to guests, ensuring their needs are met with a warm and welcoming approach • Assist with the preparation and presentation of food and beverages in accordance with company standards.

Maintain cleanliness and organisation of dining and service areas throughout your shift • Support the kitchen team with food preparation tasks, including plating and garnishing where required • Clear and reset tables promptly, ensuring a pleasant dining experience for all guests • Respond to guest requests and queries in a helpful and professional manner
Adhere to food hygiene and health and safety regulations at all times • Work collaboratively with colleagues to ensure smooth service delivery during busy periods • Assist with stock management and reporting of supplies as directed • Contribute to the overall positive atmosphere and team morale within the hospitality centre

Qualifications

Proven experience in a customer-facing or hospitality role • Strong communication and people skills with the ability to interact positively with diverse guests • Excellent time keeping and reliability • Ability to work efficiently in a fast-paced, pressurised environment • Attention to detail and commitment to maintaining high standards of cleanliness and presentation
Flexibility to work varied shift patterns, including evenings and weekends • Basic knowledge of food hygiene and health and safety practices • Ability to work effectively as part of a team • Professional demeanour and a positive, can-do attitude • Desirable: Previous experience in a catering or hospitality organisation

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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