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    • Be responsible for taking orders, serving and upselling our fantastic food and drinks.
    • Be passionate about providing brilliant customer service.
    • Amazing Discounts – 50% off food and drink across all Big Table Group brands and 25% for friends & family.
    • Flexible Working – Negotiable contracts that fit your…
    • Amazing Discounts – 50% off food and drink across all Big Table Group brands and 25% for friends & family.
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    • Strong knowledge of both food service and bar operations.
    • Leading busy food and drinks services, maintaining consistent standards across the venue.
    • At least 1 year experience in a busy fresh food bar/restaurant environment.
    • Full understanding of food and hygiene standards.
    • The hotel has approx 40 rooms as well as great in house restaurant and bar lounge area and also weddings,events and function space for up to 100 guests.
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    • You will support by dealing with any high-level service…
    • Demonstrate strong product knowledge of the food and drink menus, proactively promoting specials and supporting the floor team in meeting wet-led sales…
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    • This pertains to all menus including a la carte, room service, breakfast, bar food, bar snacks, events, and guest amenities.
    • Be hardworking and a team-player.
    • Knowledge of food safety regulations and best practices in food production.
    • Manage daily kitchen operations, including food production and ensuring adherence to…
Guest Service Assistant
Heeton UK & Europe
Liverpool
Part-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Part-time

Benefits

Pulled from the full job description
Referral programme
Annual leave
Employee assistance programme
Cycle to work scheme

Full job description

Job Ref: HEA3252
Branch: Heeton Concept Hotel - Liverpool City Centre
Location: Heeton Concept Hotel - Liverpool, Liverpool
Salary/Benefits: Competitive pay, retention bonus and other benefits
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 16/09/2026
Closing date: 14/10/2026


The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Encourage guests to partake in our Le Club loyalty program
  • Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
  • Handle cash and credit transaction
  • Start every stay right by swiftly checking guests in and out – take IDs, and hand out room keys.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Help with washing up and other kitchen duties when needed
  • recommend food and drink and help keep service on-track and up to standard.
  • Serve food and drink
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Hospitality experience advantageous
  • Must speak fluent English

Why you should apply

  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee Friends/Family discounted rates at Heeton-operated hotels
  • Life Assurance, Income Protection and Employee Assistance Programme
  • Referral scheme
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
  • Heeton is an expanding company which offers excellent career, training and development opportunities
  • Exclusive access to the employee recognition reward scheme - Heeton Rewards
  • Retention bonus on completion of 3 and 6-month service

Heeton Concept Hotel – City Centre Liverpool boasts an excellent location in the heart of Liverpool's city centre. Just 1,650 feet from Liverpool ONE Shopping Centre, a 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process


Heeton Concept Hotel City Centre offers 154 stylish and spacious bedrooms, located on James Street in the heart of Liverpool’s business district.

Guests will enjoy the highest standards of quality throughout the hotel from our contemporary bedrooms, to our vibrant restaurant and bar located on the first floor.

We proudly create a warm welcoming, safe environment, making your employment that extra bit special.

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