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    • Position: Area Coffee Trainer - London.
    • Job Type: Full time, permanent.
    • Hours: 40 hours per week,Monday to Friday.
    • Deliver sales and margin growth.
    • You’ll be our resident authority on coffee, setting the standards, developing the product, nurturing our barista community and ensuring brilliant execution…
  • View similar jobs with this employer
    • Champion Quality & Consistency: Oversee dial-ins, recipe development, and equipment maintenance to ensure every cup meets the highest standards.
    • Employee discounts across our cafés.
    • Cafe management: 2 years (required).
    • Minimum 1 year experience in a café or hospitality management role.
    • We want forward thinking staff ready to take the pressure and work their way up.
    • Someone who acts rather than waits to be asked.
    • As well as a full set of fantastic coffee skills, we’re looking for someone who can offer impeccable customer service, has a keen eye for detail, and a positive…
    • Lead, motivate and support the café team.
    • Assist with managing the café's P&L.
    • Previous café, restaurant or deli management experience.
    • Typical café shifts are from 8am-4pm, 10am-5pm, and 1pm-9.30pm.
    • Similar previous experience in a luxury hospitality environment would be advantageous but not…
    • Please only apply if you have experience as a barista and are used to customer service & attention to detail. wages negotiable according to experience.
    • Previous experience in a café, hospitality, or customer service role preferred.
    • Monitor stock levels, manage orders, and rotate supplies to maintain café…
    • Maintain cleanliness and organisation of the cafe area, including counters, equipment, and seating areas.
    • Prepare and serve a variety of coffee drinks, teas,…
    • Previous barista, café, hospitality or customer service experience.
    • Help create a relaxed and positive café environment for families and members.
    • Manage daily café operations and service standards.
    • Proven experience in a hospitality management or café management role.
    • Customer service: 3 years (required).
    • Training and development opportunities, including barista training where required.
    • Prepare and serve hot and cold drinks, including coffee and other café…
  • View similar jobs with this employer
    • Oversee the making and management of the coffee bar and baristas assigned to it.
    • You must have at least 2 years of barista experience.

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Matthew Algie logo
Area Barista Trainer - London
Matthew Algie
·
3.8
London
Permanent, Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Permanent
Full-time

Shift and schedule

Monday to Friday

Benefits

Pulled from the full job description
Annual leave
Employee discount
Life insurance
Company pension
Private medical insurance

Full job description

About us:
Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!


Position: Area Coffee Trainer - London
Location: The ideal candidate will live in London / near M25 area.
Job Type: Full time, permanent.
Hours: 40 hours per week,Monday to Friday
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private medical cover, life insurance, private pension, staff discounts and more!


Purpose of Role:
The role holder is required to interact with customers at all levels across our customer base in the UK and Ireland. The role holder is required to interact effectively with managers and colleagues in other departments. This role holds an equipment budget for small parts ordered by sites in the trainers region.


Key Responsibilities:
  • Audit (HC) area accounts each quarter to monitor progress & assess training needs in line with the brand standards
  • Deliver training sessions of all levels at customer sites & where required at customer/MA training centres
  • Manage customer relationships, ensuring customers renew contracts
  • Deliver sales and margin growth
  • Manage customer account list by area
  • Deliver basic technical support onsite & over the phone, troubleshooting coffee machine issues, uploading new firmware & software & machine calibrations
  • Evaluate own performance to continually improve customer & colleague support
  • Desire to continually develop coffee knowledge & share with others
  • Act as an ambassador for the department and company

Experience:
Essential
  • Relevant experience in the retail sector
  • Clean drivers licence with post-pass driving experience
  • Experience of admin, planning and organisation

Desirable:
  • Experience in coffee sector
  • Experience in multi-site organisation or field-based role

Skills / Knowledge:
  • Excellent interpersonal skills to be able to build rapport with customers and colleagues across the organisation
  • Good written and oral communication skills
  • Computer literate including use of word, power point, outlook, email and basic excel
  • Excellent planning and organisation skills to manage own workload to expected standards
  • Ability to deliver creative and engaging training sessions
  • Ability to provide accountment management support across a broad range of customers
  • Good attention to detail and accuracy
  • Ability to follow direction and work within agreed parameters
  • Good listening skills

Personal Attributes:
  • Ability to work under pressure to meet deadlines and customer timeframes
  • Ability to work independently and as part of a team
  • Ability to be flexible to meet the needs of the team and the customer
  • Ability to handle work-based challenges, respond to last minute requests and problem solve
  • Punctual
  • A strong work ethic
  • Resilience - able to respond professionally and courteously to customer complaints while remaining composed
  • Personal motivation and enthusiasm


Application

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie


Please note this is not a sponsored role, you MUST have Right to Work in the UK.


Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Your experience may include: Barista, Barista Trainer, Coffee Excellence, Account Trainer, Training, Coffee Trainer, Coffee training, senior barista, coffee team leader, cafe team leader, barista manager
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