Bath Cafe jobs

Overview
We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. As a Duty Manager, you will play a crucial role in ensuring that all aspects of the hotel run smoothly, providing support to both staff and guests while maintaining high standards of hospitality.

Job Summary:
We are seeking a proactive and experienced Duty Manager to join our leadership team at Aviemore Resort – one of Scotland’s premier hospitality destinations located in the heart of the Scottish Highlands. This is a unique opportunity to play a key role in managing and enhancing the operational performance of a large-scale, multi-faceted resort offering exceptional experiences across dining, events, leisure, and accommodation.

As Duty Manager, you will oversee the day-to-day operations of the resort, ensuring high standards across all departments including food and beverage, front office, leisure, retail, and guest services. Your focus will be on maintaining smooth operations, supporting department leaders, resolving issues efficiently, and upholding our commitment to delivering world-class hospitality.

Resort Facilities Include:

• 3 hotels with varied accommodation offerings
• 2 large-scale event and function spaces (weddings, banquets, conferences)
• 3 restaurants, 4 distinct bars, and a modern coffee house
• 18 wooden cabin lodges
• Conference & Exhibition Centre
• Leisure Arena
• Lagoon pool, steam room, sauna, spa bath and gym.
• Multi floor adventure frame soft-play area and cafe.
• Large outdoor play park
• Cinema
• Spey Valley Shopping Centre
• Spey Valley Championship golf course

Key Responsibilities:

• Act as the senior manager on duty, overseeing all aspects of resort operations during assigned shifts.
• Coordinate daily activities across all departments, ensuring alignment with service standards and business goals.
• Serve as the primary point of contact for guest escalations, operational challenges, and emergency situations.
• Support and guide department supervisors and team leads to ensure smooth shift transitions and efficient service delivery.
• Monitor guest satisfaction across the resort and work collaboratively to continuously enhance the guest experience.
• Conduct regular walk-throughs of all areas, identifying and addressing operational or maintenance issues.
• Maintain close communication with the Operations Manager and Heads of Department regarding daily performance and areas for improvement.
• Ensure compliance with health, safety, and licensing regulations across all outlets.
• Assist in onboarding and mentoring junior management and supervisory staff, promoting a positive and accountable workplace culture.
• Take ownership of incident reporting, shift logs, and daily summaries for senior management review.

Qualifications & Experience:

• Proven experience in a supervisory or managerial role within the hospitality, hotel, or resort industry.
• Strong operational understanding of multiple departments (e.g. food and beverage, front desk, housekeeping, events).
• Excellent leadership and interpersonal skills with a collaborative and solutions-oriented approach.
• Ability to stay calm under pressure, prioritise tasks, and manage complex operational needs.
• Strong understanding of guest service principles and commitment to exceeding expectations.
• Confident decision-maker with a hands-on attitude and excellent problem-solving abilities.
• Flexibility to work shifts including evenings, weekends, and public holidays as required.
• Experience handling large events and high footfall operations is advantageous.

Why Join Us?
At Aviemore Resort, you’ll become part of a passionate and professional team working in a truly unique environment. If you are looking for a rewarding leadership role that offers variety, challenge, and the opportunity to grow within a large resort operation – we’d love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: From £14.00 per hour

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Store discount

Work Location: In person