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    • Understanding of user journeys in industries such as online gaming, betting, or digital entertainment.
    • As an Integration Support Specialist, you’ll play a key…
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Job Post Details

Integration Support Specialist - job post

Bede Gaming
4.0 out of 5 stars
Newcastle upon Tyne NE13 9BA•Hybrid work
Permanent

Job details

Job type

  • Permanent

Location

Newcastle upon Tyne NE13 9BA•Hybrid work

Benefits

Pulled from the full job description

  • Referral programme
  • Annual leave
  • Employee assistance programme
  • Company pension
  • Private medical insurance

Full job description

Description


As an Integration Support Specialist, you’ll play a key role in supporting clients and external development teams as they integrate with Bede’s platform APIs. Sitting within Implementation Engineering, you’ll combine strong technical troubleshooting, front-end understanding and API integration experience with clear communication and stakeholder management.

You’ll work closely with clients, partners and internal teams to support implementation activity, resolve complex integration issues, provide best-practice guidance and ensure user journeys are integrated effectively across our platform ecosystem.


What you'll be doing


Integration & Technical Support
  • Support external development teams integrating with Bede’s Platform APIs
  • Provide best-practice guidance for integrating front-end applications with RESTful APIs
  • Work closely with internal API developers to shape API design and ensure compatibility with client use cases and full user journeys.
  • Supporting API Management configuration and setup, with the tooling including Microsoft Azure API Manager
Client Advisory & Stakeholder Collaboration
  • Attend client calls, workshops, and technical sessions to provide expert-level support and clarity around API integration design and front-end implementation
  • Coordinate with internal teams, product specialists, and client stakeholders to ensure alignment across complex, multi-system integrations.
  • Build and maintain strong relationships with clients, vendors and partners to ensure successful technical outcomes.

What we are looking for


  • Excellent communication skills, with the ability to explain technical concepts to both technical and non‑technical stakeholders.
  • Strong proficiency in front‑end development (e.g., JavaScript/TypeScript, React/Vue, CSS, HTML) and understanding of how modern apps consume APIs and Adobe content.
  • Solid experience working with RESTful APIs for user‑facing applications.
  • Ability to diagnose and troubleshoot integration issues across web, mobile, API layers, and CMSs
  • Strong collaborative skills for working across engineering, product and client teams.
  • Experience with Agile delivery and tools such as Jira.
It’s a bonus if you also have:
  • Hands-on experience with AEM – components, templates, content fragments, dispatcher basics.
  • Adobe Target – activity setup, QA, implementation troubleshooting, client-side vs. server-side delivery.
  • Adobe Campaign or Journey Optimizer – trigger setup, event-based workflows, transactional messaging integrations.
  • Experience creating or consuming AEM‑based APIs or integrating AEM with external systems.
  • Understanding of user journeys in industries such as online gaming, betting, or digital entertainment.
  • Familiarity with software development best practices (code quality, Git workflows, code reviews).
  • Creative problem-solving skills with the ability to work through complex technical challenges.
  • Demonstrated interest in keeping up with modern front-end, API, and digital experience technologies.
  • Familiarity of React Native applications and ability to debug client issues.

What we can offer you


Here at Bede, we offer a competitive salary and a strong benefits package, but what really matters to us is creating an environment where people feel trusted, supported and able to do their best work. We’re a people-centric business and we regularly review our benefits based on colleague feedback, so what we offer continues to reflect what matters most to our teams.

Some of the benefits you can expect include:
  • A friendly, flexible and trust-based approach to working
  • 25 days annual leave, plus 8 bank holidays and usually a generous Christmas break
  • Fully matched private pension scheme (up to 8%)
  • Bupa private healthcare from day one, including cash plan benefits, dental and optical cover (covers all pre-existing conditions)
  • Life assurance cover of 4x your annual salary
  • Employee Assistance Programme (via Bupa), providing confidential support and practical advice whenever you might need it
  • Access to Calm - the #1 app for meditation and sleep
  • Innovation and learning – space to develop skills, try new ideas and experiment, with an annual hackathon where some ideas make it into real work.
  • A work-owned mobile phone or tablet of your choice, with the monthly contract covered by us
  • A great office setup – free snacks and drinks every day, plus regular food vans from some of the best places in Newcastle
  • Bede Bucks – exclusive colleague discounts and access to a wellbeing platform
  • Lots of social events – both in and outside of working hours
  • Referral programme – help us grow the team and receive a referral bonus of up to £3,000 (pre-tax, subject to scheme terms)
  • Bede swag – including hoodies, t-shirts and our much-loved Bede socks
  • Bede Holidays – extra discretionary days off through the year as a thank-you for the great work our teams do

About Bede Gaming

Bede Gaming (part of the Gauselmann Group) offers world class platforms for the online gambling industry. We power some of the market’s biggest brands, providing innovative solutions to digital ambitions. Our customers trust us to execute £50 billion of financial transactions every year and we manage data for approx 6 million players globally.

Diversity, inclusion & equality is part of the fabric of Bede and runs to the heart of everything we do. Our culture encourages, supports and celebrates the diverse voices of our people and we treat people equally, regardless of their level within the company. We actively encourage and embrace people’s individual spirit in our day-to-day operations and hiring process.
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