Belfast Cafe jobs in Belfast

Craft Event Co are recruiting for a Mobile Cafe Supervisor to join our team at the Cultra Tea Rooms

Working Pattern:

• 40 hours per week as per rota
• 5 days a week, Tuesday to Sunday
• Shift patterns 08:00 -16:00, 10:00-18:00

Rewards:

• 20 days Paid Holidays
• Training & Development
• On-shift Meals Provided
• Uniform Provided
• Free Parking

The Mobile Café Supervisor is responsible for the day-to-day supervision and operation of café services across two museum sites. This role ensures excellent customer service, high food safety standards, efficient staff supervision, and the successful delivery of food and beverage services. The post holder will be flexible, mobile, and move between both locations as business demands require, ensuring a consistent visitor experience and operational excellence at each site.

Key Responsibilities

Operational Management

• Oversee the daily operation of café services across both museum sites.
• Ensure cafés are fully prepared and operational before opening and maintained throughout trading hours.
• Monitor service standards and ensure a welcoming, professional environment for all visitors.
• Respond promptly and effectively to operational issues as they arise.
• Support the implementation of promotions, seasonal menus, exhibitions, and special events.
• Ensure all areas are maintained to a high standard of cleanliness, presentation, and safety.

Team Leadership

• Supervise and support café team members across both locations, depending on where you are based that day.
• Lead by example in delivering outstanding customer service.
• Assist with staff training, onboarding, coaching, and development.
• Allocate daily duties and ensure tasks are completed effectively.
• Monitor staff performance and provide constructive feedback.
• Promote a positive, inclusive, and collaborative working culture.

Customer Service

• Deliver exceptional customer service at all times.
• Handle customer queries, concerns, and complaints professionally and efficiently.
• Build positive relationships with museum visitors, staff, volunteers, and stakeholders.
• Ensure all visitors receive a consistently high-quality experience across both sites.

Food Preparation and Production

• Prepare and serve a range of café food and beverages.
• Assist with general cooking, baking, and food preparation duties as required.
• Support menu delivery and presentation standards.
• Monitor food quality, freshness, and stock rotation.
• Ensure allergens are managed and communicated appropriately.

Stock and Financial Control

• Assist with stock ordering, stock takes, and inventory management.
• Monitor stock levels and minimise waste.
• Ensure accurate till operation and cash handling procedures.
• Support achievement of sales and profitability targets.
• Complete daily records and reports as required.

Health, Safety and Compliance

• Ensure compliance with Food Safety, Health & Safety, HACCP, and company procedures.
• Maintain excellent food hygiene standards and safe working practices.
• Conduct routine checks and complete required documentation.
• Report maintenance issues, accidents, incidents, and hazards promptly.
• Ensure legal and company requirements are met across both sites.

Events and Hospitality

• Support the delivery of hospitality functions.
• Assist with catering requirements for corporate, educational, and visitor events.
• Ensure service standards are maintained during high-volume periods and activation days.

Person Specification

Essential Criteria

• Previous supervisory experience within a café, catering, hospitality, or food service environment.
• Strong customer service skills with a visitor-focused approach.
• Experience in food preparation, general cooking, and baking.
• Knowledge of food hygiene and health and safety requirements.
• Excellent communication and interpersonal skills.
• Ability to motivate and support a diverse team.
• Strong organisational and time management skills.
• Ability to work across multiple locations and adapt to changing business needs.
• Competent in cash handling and basic administrative duties.

Flexible approach to working hours, including weekends and public holidays.

Job Type: Full-time

Pay: £14.50 per hour

Benefits:

• Employee discount

Ability to commute/relocate:

• Holywood, County Down: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 1 year (required)
• Restaurant management: 1 year (preferred)
• Bar management: 1 year (preferred)
• Hospitality: 1 year (required)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person