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Resolution Technician - job post

Anglian Water Services Ltd
292 reviews
Norwich
Up to £27,565 a year - Full-time
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Job details

Here’s how the job details align with your profile.

Pay

  • Up to £27,565 a year

Job type

  • Full-time

Location

Norwich

Benefits
Pulled from the full job description

  • Company pension
  • Employee discount

Full job description

Circa £27,565 per annum + company use van


Full time, permanent, 37 hours



Refreshingly different careers



Anglian Water is a leading provider of water and water recycling services in the UK. As part of the complex Investigation team, you will be responsible for supporting complex pollution, flooding or customer issues across Water Recycling Networks. We're hiring to support our reactive delivery teams in the investigation and management of complex pollution, flooding, or customer issues, identifying root cause issues, managing resolutions and carrying out lessons learned to ensure that issues do not re-occur.



You will support the delivery of our performance commitments through the investigation of complex issues, working alongside the wider Water Recycling Networks team to meet business performance targets, and delivering an outstanding customer experience.

You will investigate and support the resolution, delivering business process improvements and recommendations for more efficient ways of working. Ensuring effective and efficient analysis and support successful implementation of process improvement strategies to support, customer, flooding & pollution strategies.



Why Anglian Water?



Embark on a journey with us and feel the warmth of exceptional benefits! Picture this: you'll be working in the great outdoors with your own company vehicle & tools provided helping to ensure the successful operation of water recycling sites.



But it's not just about work; it's about caring for you. Dive into the heart of our company culture, where our competitive pension scheme stands out-Anglian Water doubles your contributions up to 18% (6% employee, 12% employer) to ensure our colleagues have a secure future.



Embrace the liberating spirit of our flexible work culture, guarded by life assurance at eight times your salary & personal accident cover up to 5x your salary & personal private health care.



You'll also get 23 days of annual leave plus bank holidays as well as the ability to buy & sell additional days off through our flexible benefits. You will unlock a world of great discounts of everyday products & services that can take some little pressure off the costs of things like household goods, clothing & even holidays!



Take paid time off when you're unwell & know you'll be looked after by full private medical, which is standard for all Anglian Water Employees. And because family matters, our excellent Family Leave package is designed to support and cherish your loved ones.



Join us not just for a job, but for a fulfilling, enriching career where the perks resonate with the heartbeat of a compassionate workplace. Anglian Water is a great place to work & your journey begins here!



What does it take to become a Resolution Technician?



  • Able to inspire people to have the confidence to deliver consistently leading performance against a backdrop of increasing demands and tighter economic as well as environmental standards
  • The ability to act decisively and supportively in mentoring the team in overcoming operational, system or delivery-related challenges
  • Attention to detail to ensure high levels of quality
  • Passionate about developing new ways of looking at and managing an existing system
  • The ability to work in a logical, systematic manner while striving always to improve
  • Values structure and cadence within a framework to drive continuous improvements
  • Comfortable with joining data sets from multiple sources to drive insight and optioneering perspectives
  • Experience of development of data systems, records and reporting
  • Ability to assess risks and make significant operational decisions with incomplete information



We welcome everyone! As an equal opportunity employer, we consider all qualified applicants, no matter their gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We hire and nurture based on merit and a shared passion for making positive impacts. Our commitment is to foster an inclusive environment where everyone feels they belong & can use every drop of their potential.



Closing date: 4th March 2024



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