Big Blue Hotel jobs

Full Job Description

If you’re passionate, caring and looking for a rewarding job with excellent training, great opportunities and share the same Unique Vision and Values as us:

United

Nurturing

Innovative

Quality

Understanding

Empathetic

Join our team at Tanglewood Avocet House and make a real difference.

Experience

• Ability to communicate effectively at all levels
• Genuine interest in working with client group
• Excellent interpersonal skills
• Satisfactory DBS check and check against the ISA List (where applicable)
• Smart appearance

Key Responsibilities

The post is intended to be a concierge/ buddy service. A go-between from resident and management.

A listening ear to pass on any concerns or queries. Attending to any needs or issues that might arise on a day-to-day basis.

The Lifestyle Assistant needs to get to know each resident and their needs. To ensure residents settle into Tanglewood happily and have a positive experience and enjoyable time with us.

Moving to a care home is a big step and we want to make it as smooth and happy as possible.

Making residents feel at home and welcome, the Lifestyle Assistant plays a key role in supporting that transition.

Ensure their own personal space feels as homely as residents want it to be.

Be aware of residents’ birthdays – inform the kitchen and the entertainments team (log in diary).

Introduce yourself, find out about the resident, their hobbies, interests and personalities. Get to know them and become friends. Introduce yourself to their family members/ friends, obtain contact details so you can keep touch on behalf of the resident.

Ensure your residents are comfortable and liaise as necessary with housekeeping/ maintenance/care team leaders/ catering/ hairdressing/chiropody and activities etc.

Ensure residents are aware of the activities programme. Ensure they are able to attend any activity they might wish to attend. Make sure they get a weekly activity sheet and a monthly newsletter.

Help with correspondence/ banking/ shopping/ post office/ library/ booking a table at a restaurant/keeping in touch with family/ e-mailing/ phoning etc.

Liaise by e-mail/ phone with family members. Alert family members to matters of interest in the home (e-mail photos etc.). Liaise regarding birthdays etc. See if you can help with any family requests. Contact relations prior to a birthday and see if there is anything they would like you to do etc.

Facilitate personal shopping trips for residents – to buy clothing etc., trips to bank and post office. Offer to take residents out for coffee, walks around town whatever seems appropriate to each individual.

Get to know your residents so you are able to offer a ‘listening ear’ should you feel that necessary.

Spend one-to-one time, e.g. looking at photo albums, general chatting, reading, and talking. Use the lifestyle budget – occasionally just to brighten someone’s day (small bunch of flowers if they have been down etc., a coffee or ice cream while out etc.)

Spend time getting to know residents’ families. Build up a relationship with them so they know they can talk to you in confidence or ask you to arrange any special treat.

Plan trips which might be appropriate and organise transport, venues etc.

Encourage residents to socialise together. Perhaps arrange a tea party/ coffee morning.

Identify specific personal activities; discuss with the Activities Co-Ordinator. Liaise with the activities team and if you feel the residents would like a specific activity that is not available on the programme, arrange it yourself.

Assist residents at certain activities (clothing sales etc. or fayres and help them with their personal allowance and spending, ensuring receipts are forwarded to Home Administrator.

Accompany residents into town (either by car or on foot).

Actively market Tanglewood and promote a positive personal and professional attitude within the local community, ensuring the good reputation of the home.

Adapt and create an atmosphere that suits individual residents and their needs.

Maintain a record of how you have assisted individual residents.

Attend funerals as necessary.

This list is not exhaustive and it really is one of the more rewarding roles within care. You are the centre of the resident’s world, you keep them grounded and stimulated and it can help them physically and mentally retain their independence.

If you would like to be considered for the position then please do get in touch! You don’t need experience to begin your career with us, so do get in touch. We value our staff and if you want to make a difference for yourself and our residents then apply!

Tanglewood have competitive rates of pay, stability in shift patterns and an abundance of benefits:

• Free tunic when you begin
• Meals included on shift
• Induction and initial training for the role you begin
• Ongoing refresher training, staff development and unique training tailored to your route
• Staff wellbeing support
• Time and a half on all bank holidays
• Refer a friend scheme
• Access to Blue Light card (discounts on high street brands, hotels, festivals, motoring, mobile phone, holidays, cinemas, health and fitness, gyms, supermarket shopping)
• Access to free a Will writing service.

Job Type: Full-time

Salary: £10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• Day shift

Ability to commute/relocate:

• Wyberton: reliably commute or plan to relocate before starting work (required)

Work Location: In person