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FRENCH SELECTION (FS)

Customer Success Representative (Customer Service & Sales Support)
Location: Manchester
Hybrid working: 2–3 days in the office, remainder working from home
Salary: £30,000 per annum
Ref: 783UK

To apply using our preferred format, please visit the French Selection website, see link below, go to the vacancies page and search for job reference: 783UK
Website: www.french-selection.co.uk

A dynamic and growing international B2B organisation with a strong presence across Europe. The business is committed to delivering an outstanding customer experience while building long-term customer relationships and supporting commercial growth through a collaborative and customer-focused approach.

Main duties:

To provide an exceptional customer experience by combining customer service, customer success and sales support activities, helping to strengthen customer relationships, improve customer retention and support business growth.

The role:

• Deliver professional and responsive customer service via phone, email and digital channels
• Handle customer enquiries relating to orders, products, deliveries and account support
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction
• Manage both inbound customer enquiries and proactive outbound customer engagement
• Support customer onboarding, follow up on enquiries and re-engage existing customers
• Build strong customer relationships and identify opportunities to enhance the customer experience
• Recommend relevant products and services where appropriate to maximise customer value
• Provide sales support through customer follow-up, appointment coordination, campaign activity and administrative support
• Maintain accurate customer records using the CRM system and ensure all customer interactions are documented
• Gather customer feedback and share customer insights with Sales, Marketing and Operations teams
• Monitor customer activity and contribute to customer retention and continuous service improvement
• Work collaboratively across departments to deliver a seamless customer journey

The candidate:

• Excellent spoken and written English is essential
• Previous experience in Customer Service, Customer Success, Customer Experience, Customer Support or Sales Support
• Confident handling both inbound customer enquiries and proactive outbound customer engagement
• Strong communication and relationship-building skills with a customer-focused approach
• Commercial awareness with the ability to identify customer needs and recommend appropriate solutions
• Highly organised with excellent attention to detail and the ability to manage multiple priorities
• Proficient in Microsoft Office and comfortable using CRM systems (HubSpot experience would be advantageous)
• Positive, proactive and solutions-focused approach
• Experience within a B2B environment would be beneficial
• Additional European language skills, such as French, Dutch or German, would be an advantage but are not essential

The salary:

£30,000 per annum

Benefits:

• Hybrid working (2–3 days in the office)
• Opportunity to join a growing international organisation
• Supportive and collaborative working environment
• Varied role with opportunities to develop your customer success and commercial support skills

French Selection is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international businesses across a wide range of industries and services. We recruit for German, French, Italian, Spanish and many other language-speaking positions, as well as roles where language skills are desirable rather than essential.

Pay: From £30,000.00 per year

Benefits:

• Work from home

Work Location: In person