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Italian Speaking Customer Service Advisor

Company: Sentinel Performance Solution
Location: Daresbury (hybrid)
Reporting to: Customer Service Manager

Please note: Unfortunately, we are unable to offer visa sponsorship for this role. We kindly ask that recruitment agencies do not submit applications.

About Aalberts Hydronic Flow Control

Aalberts Hydronic Flow Control (HFC) is a global leader in advanced hydronic solutions for heating, cooling, and potable water systems. Part of the Aalberts N.V. group, with a heritage spanning over 100 years, we engineer mission-critical technologies that improve efficiency, sustainability, and performance across buildings and infrastructure.

Our portfolio includes precision-engineered balancing valves, control valves, press fittings and tools, and IoT-enabled systems that deliver real-time monitoring and control. Our solutions enable customers to reduce energy consumption, meet sustainability goals, and optimise system performance.

About Sentinel Performance Solutions

Sentinel Performance Solutions, a proud member of Aalberts HFC, is a global leader in innovative water treatment solutions for heating and cooling systems. For over 30 years, Sentinel has been at the forefront of delivering high-performance products that improve system efficiency, reduce maintenance, and extend equipment lifespan.

Operating across multiple countries, Sentinel collaborates closely with OEMs, consultants, contractors, and end users to deliver tailored, premium solutions across commercial markets.

Discover more about us at www.sentinelprotects.com.

Our Values

Everything we do is guided by the Aalberts values:

• Take Ownership – We are proactive, accountable, and focused on delivering results
• Be Entrepreneurial – We innovate, challenge the status quo, and seek opportunities to grow
• Go for Excellence – We set high standards and strive to exceed expectations
• Share and Learn – Collaboration and continuous learning are key to our success
• Act with Integrity – We build trust through transparency and ethical behaviour

Job Overview

Italian speaking is essential. You’ll be the first point of contact for customers, delivering exceptional service and ensuring outcomes or resolutions are achieved promptly and professionally. You'll also support internal colleagues with reporting and coordination as part of a collaborative, close-knit team.

This is an excellent opportunity for someone looking to build a long-term career. As part of a growing international business, we’re committed to investing in your development — including potential future opportunities in departments such as Sales, Marketing, Technical Services, and other areas within the business, both in the UK and internationally.

We are seeking a bilingual Customer Advisor fluent in Italian to deliver exceptional customer support and ensure a seamless client experience across both language markets.

Key Qualifications for a Fluent Speaker:

• Native or near-native proficiency in Italian (spoken and written)
• Strong communication and interpersonal skills
• Ability to handle customer inquiries clearly and professionally in both languages
• Excellent listening and problem-solving abilities
• Previous customer service experience preferred
• Comfortable switching between languages in a fast-paced environment

Key Responsibilities

• Support customers via phone and email, providing pricing, delivery, product selection, and service information.
• Resolve enquiries and complaints, documenting issues and resolutions in SAP B1.
• Escalate priority issues to the Customer Service Manager as required.
• Generate reports including Product Quality Defect (PQD) data and customer activity insights.
• Create and maintain price files, and manage customer setup and records in SAP and Salesforce.
• Maintain strong communication and collaboration with the Sales Team (UK & International).
• Proactively manage assigned customer accounts, building rapport and long-term relationships.
• Produce and follow up on quotations for commercial products.
• Provide flexible support with tasks such as KalGuard commissioning or other operational needs.
• Process customer orders via the Korber system and provide cover during team absences.

Key Performance Indicators (KPIs)

• Order processing accuracy: 98%+
• PQD turnaround: Within 2 working days
• Order processing time: 95% of orders processed within 24 hours

This role offers a great foundation for anyone looking to grow their career in a forward-thinking, sustainability-driven organisation. If you're passionate about customer service and want to develop professionally within a business that values its people, we’d love to hear from you.

This role is offered on a hybrid basis, with the option to work from home on Mondays and Fridays, with 3 days office based.

Candidate Profile

The successful candidate will:

· Educated to A Level or possess an equivalent qualification/NVQ

· Are proficient in Excel and Word with excellent keyboard skills

· Be a strong team player

· Have excellent listening and communication skills

· Be flexible and a highly motivated/organised individual

· Have previous customer service experience (desired).

. We’re looking for someone with excellent English and Italian skills (essential).

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Warrington (Cheshire, North West Region)