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    • Experience administering major works consultation and billing processes.
    • Investigate billing queries and work collaboratively with colleagues to resolve issues.
    • Managing the billing portfolio, including unbilled accounts, billing exceptions, failed bills, rebilling activity and aged billing actions.
    • Managing the billing portfolio, including unbilled accounts, billing exceptions, failed bills, rebilling activity and aged billing actions.
    • Investigate and resolve billing and payment discrepancies.
    • Experience working in a complex environment, such as multiple entities, currencies, high transaction…
    • Cash Collection without the pressure.
    • If you're experienced in Credit Control, Accounts Receivable or Billing but want something different, this could be it.
    • Major works consultation, major works billing, final accounts and leasehold service charge administration.
    • Reviewing complex consultations, apportionments and…
    • Regularly reviewing and maintaining financial, property, and contract databases will be essential as you monitor the progress of consultation and billing…
  • View similar jobs with this employer
    • Creation and control of client billing documents through internal processes.
    • The candidate will have experience of customer service, finance and general…
    • Responding professionally to customer billing and account queries.
    • Assisting with general ledger reconciliations and other accounts administration.
    • Proven experience in office management, senior administration or HR administration.
    • Respond to queries relating to invoicing, fee billing, payments and…
    • Experience of self-billing, purchase orders and cash book processes.
    • Allstaff Finance & Accountancy Division are delighted to bring to the market the role of…
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    • Processing purchase invoices and self-billing invoices (SBIs).
    • Deliver great service, build real customer relationships.
    • Raising ad hoc sales invoices.
    • Previous experience within a billing, accounts receivable, finance administration, or customer-facing role involving billing responsibilities.
    • Checking driver paperwork consignment notes & route sheets to ensure information is correct for billing purposes.
    • Ability to work without supervision.
    • Daily administration work with particular reference to Guest special requests, food allergies and special occasion.
    • Rate of Pay: £13.50 per hour plus tips.

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Major Works Billing & Consultation Officer
SouthernHousing
Clerkenwell Road, London EC1M
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Job details

Here’s how the job details align with your profile.

Pay

£36,000 - £38,000 a year

Job type

Permanent

Full job description

About The Role

We're looking for a knowledgeable and customer-focused Major Works Billing & Consultation Officer to join our Specialist Leasehold Services team. Reporting to the Major Works Billing & Consultation Manager, you'll play a key role in delivering major works consultation and billing services across Southern Housing's portfolio.

This is an exciting opportunity to combine your technical knowledge, financial awareness and customer service skills to ensure major works charges are administered accurately, consultation requirements are met, and residents receive clear, timely communication throughout the process.

You'll work closely with residents, contractors and colleagues across the business to protect service charge recoverability, maintain compliance with legislation, and contribute to the delivery of high-quality leasehold services.

What you'll be doing

As our Major Works Billing & Consultation Officer, you will:

  • Deliver major works consultation and billing activities in line with statutory requirements and internal procedures.
  • Prepare and issue Section 20 consultation notices, major works bills and final accounts.
  • Maintain accurate records and audit trails to support compliance and transparency.
  • Review expenditure, invoices and supporting documentation to ensure costs are accurate, appropriately apportioned and recoverable.
  • Investigate billing queries and work collaboratively with colleagues to resolve issues.
  • Act as a specialist point of contact for residents and stakeholders, providing clear advice on consultation and billing processes.
  • Support complaint investigations, tribunal cases, member enquiries and complex customer queries.
  • Identify and escalate financial, operational or compliance risks where appropriate.
  • Contribute to service improvements and help enhance the customer experience.
  • Maintain up-to-date knowledge of leasehold legislation, major works consultation requirements and service charge recovery practices.

What you'll need

Essential

  • Experience within leasehold services, major works, service charges, property management, housing or a similar environment.
  • Understanding of Section 20 consultation requirements, Section 20B legislation and major works billing processes.
  • Experience reviewing and interpreting financial information, invoices and expenditure data.
  • Strong communication skills with the ability to explain complex information clearly and sensitively.
  • Excellent organisational skills and attention to detail.
  • Strong analytical and problem-solving abilities.
  • Ability to build positive working relationships with residents, contractors and internal stakeholders.
  • Experience managing competing priorities in a busy environment.
  • Good working knowledge of Microsoft Office and relevant housing or property management systems.
  • GCSEs (or equivalent) including English and Maths, or demonstrable ability to work at this level.
  • A full driving licence or the ability to travel effectively between offices, residents and properties as required.

Desirable

  • Experience administering major works consultation and billing processes.
  • Knowledge of leasehold legislation, service charge recoverability and First-tier Tribunal processes.
  • Experience supporting complaints, disputes or legal proceedings.
  • Understanding of procurement, contract administration or construction-related projects.
  • Knowledge of the social housing sector and regulatory environment.
  • Experience contributing to service improvements or transformation projects.

About you

You'll be someone who enjoys working with both people and processes, combining technical accuracy with excellent customer service. You'll be organised, detail-oriented and confident managing complex information while delivering positive outcomes for residents and stakeholders.

Most importantly, you'll share our commitment to delivering excellent services and creating communities where everyone has a safe home in a place they're proud to live.

Closing Date: 11th October 2026
Interview Dates: W/C 26th October 2026

Please note we may close this role early due to the number of applications, we encourage you to complete your application as soon as possible.
About Us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Work Location: In person

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