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Job Post Details

Customer Services Advisor
Blaby District Council
·
4.0
Narborough LE19
•
Hybrid work
£26,016 - £29,542 a year
Full-time
Apply on company site

Job details

£26,016 - £29,542 a year
Free parking, Company pension
Full-time
Hybrid work in Desford Road, Narborough LE19

Full job description

Salary
Scale 2/3 (£26,016 – £29,542) per annum
Contractual hours
37
Basis
Full time
Job category/type
Permanent
Date posted
02/11/2026
Job reference
REQ01184

Customer Services Advisor

Scale 2/3 (£26,016 – £29,542) per annum

37 hours per week

Permanent


We are looking for a helpful and enthusiastic person to join the Blaby District Council Customer Services Team as a Customer Services Advisor. Reporting to a Customer Services Team Leader, you will help provide an accessible, responsive and welcoming service to our customers.

As a first point of contact, you will respond to a wide range of enquiries by telephone, email, online forms and face to face, including dealing with customers at Reception. You will provide clear and accurate information, help customers access the right services and aim to resolve enquiries at the first point of contact wherever possible.

You will take responsibility for customer enquiries and service requests, ensuring the right action is taken and progressing matters where needed. The role also includes using different IT systems, maintaining accurate records, processing payments, handling personal and sensitive information appropriately, and supporting incoming post and deliveries.

You do not need previous local government experience. We welcome relevant experience gained in different sectors, workplaces, voluntary roles or other customer-facing settings. Training and support will be provided to help you develop in the role.

We are looking for someone who communicates clearly and respectfully, listens carefully and can manage a range of customer enquiries. You will work well with others, use your own initiative and be willing to learn new skills.

Benefits of working with us include a Local Government Pension scheme, exciting career opportunities, flexible working including flexi-time scheme and out of town offices with free car parking and cycle bays and the possibility of hybrid working once you are established in the role.


Should you have any technical issues when applying, please email human.resources@blaby.gov.uk.

Closing date: 23 November 2026

Interview date: 3 December 2026

Blaby District Council is committed to equality of opportunity and welcomes applications from all sections of the community. We value the different experiences, skills and perspectives people bring. We are committed to the employment and career development of disabled people, care leavers and members of the Armed Forces community. As a Disability Confident Employer, and through our commitments to care leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme. Further information is available on our jobs page.jobs page

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