Booker jobs in Braunstone
- SDL SurveyingNottingham NG9 6RZ
- Referral programme
- Annual leave
- Employee discount
- Free parking
- Additional leave
- Company pension
- Salary: £26,228 base, plus typical monthly bonus.
- Job Type: Full-Time, Permanent.
- This role is ideal for someone with a passion for customer service.
- Global TelemetricsCoalville LE67 3FH
- Company events
- On-site parking
- This role is an integral part of our growing Service and Bookings Team and focuses on managing service calls and installation bookings, liaising with a wide…
- Global TelemetricsCoalville LE67 3FH
- Company events
- On-site parking
- This role is an integral part of our growing Service and Bookings Team and focuses on managing service calls and installation bookings, liaising with a wide…
Job Post Details
Appointment Booker (Operations advisor) - job post
Job details
Pay
- £26,228 a year
Job type
- Permanent
- Full-time
Shift and schedule
- Rotating shift
Location
Benefits
Pulled from the full job description
- Referral programme
- Annual leave
- Employee discount
- Free parking
- Additional leave
- Company pension
- Paid volunteer time
Full job description
Job Title: Operations Advisor
Location: Chilwell, Nottingham (Hybrid: 3 days in-office, 2 days remote)
Salary: £26,228 base, plus typical monthly bonus
Job Type: Full-Time, Permanent
About the Role:
We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service. You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.
Key Responsibilities:
- Conduct outbound calls to book appointments, ensuring surveyors’ diaries are fully utilized.
- Handle inbound calls, managing customer expectations and following up where necessary.
- Manage a work queue effectively, prioritizing tasks to meet service level agreements (SLAs).
- Identify and escalate priority issues, maintaining a high standard of customer service.
- Work closely with clients and customers, providing updates and handling objections confidently.
Who We’re Looking For:
- Target-driven with strong communication skills.
- Confident and professional telephone manner.
- Problem-solving ability and strong attention to detail.
- Team player with a flexible approach and a "can-do" attitude.
- Strong typing skills and ability to manage multiple tasks.
Benefits:
- Career development opportunities.
- Up to £15 per month towards gym/fitness membership.
- 28 days of annual leave (including bank holidays), increasing to 33 days with service.
- Additional paid leave for volunteering and personal time.
- Free lunch and drinks in the office.
- Discounts on high street and online shopping.
- Hybrid working model once passed probation.
- Critical Illness and Death in Service insurance cover.
- Participation in our Reward & Recognition Programmes.
Working Hours:
- Monday to Thursday: Shifts between 8am - 6pm
- Friday: Rotational shifts
- 1 in 4 Saturdays: 9am - 1pm
Application:
We value diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any reasonable adjustments during the recruitment process.
Join our team and build your career with us!
Pay: £26,228.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme
- Work from home
Work Location: Hybrid remote in Nottingham NG9 6RZ