Booker jobs in Isle of Wight

Claims & Booking Coordinator

Domestic Appliance Guard is growing, and we’re looking for an organised, customer-focused individual to join our Claims & Bookings Team.

This varied role combines claims assessment with coordinating engineer appointments. You’ll manage cases from the initial report through to resolution, making fair, informed decisions and keeping customers and engineers updated throughout.

If you enjoy solving problems, taking ownership of your work and helping customers, we’d love to hear from you.

Key Responsibilities

Claims Management

• Assess claims against service plan terms and conditions, making accurate and objective decisions on whether claims are accepted or declined.
• Manage claims from start to finish, ensuring each case progresses promptly and records are kept accurate and up to date.
• Explain decisions clearly and professionally, showing empathy and helping customers understand their available options.
• Liaise with customers, engineers and suppliers to obtain information and resolve queries.
• Identify cases requiring escalation and ensure they reach the appropriate team member.

Bookings & Engineer Coordination

• Coordinate appointments and follow-up work, supporting customers from the initial booking through to job completion.
• Use internal systems to schedule jobs, monitor engineer availability and track progress.
• Proactively follow up on outstanding jobs, managing delays and keeping customers informed.
• Build effective working relationships with engineers and tradespeople, helping maintain and expand our service network.
• Ensure clear communication between customers, engineers and internal teams.

What We’re Looking For

• Strong organisational skills and attention to detail.
• A professional, empathetic approach to customer service.
• Clear and confident communication skills, both written and verbal.
• The ability to prioritise a busy workload and work independently while contributing to the wider team.
• Confidence using computer systems and the ability to learn new processes quickly.
• Sound judgement and practical problem-solving skills.
• A proactive approach, with the commitment to take ownership of cases and see them through to resolution.

Our Offer

• A starting salary of £27,500 basic
• An office-based role within a supportive and professional team environment
• Opportunities for professional development
• Career growth / long service awards / Quarterly Admin Day Off

Job Type: Full-time

Pay: From £27,514.50 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking

Experience:

• Administrative experience: 1 year (preferred)

Location:

• Bournemouth BH8 (required)

Work Location: In person