Border Force jobs in London

462786

£43,500 - £46,000

Annualised Hours Allowance (AHA): 19.5% (subject to change annually)
Recruitment Retention Allowance: £1,600

Permanent

HO - Visas, Status and Information - Immigration Fingerprint Bureau

Operational Delivery
Science

Annualised hours, Full-time, Shift working

2

Croydon

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration and Citizenship Service (ICS) manages the UK’s immigration and identity systems. It oversees visa applications for visitors, workers, students, and those seeking to settle in the UK, as well as citizenship processes and resettlement services. ICS also issues British passports and maintains vital civil records, including births, marriages, and deaths. Through secure and efficient services, it protects the UK’s borders, supports lawful migration, provides safe and legal routes for refugees, and ensures trusted identity and travel documentation for citizens and applicants.

Immigration Fingerprint Bureau (IFB) comprises of a small team of highly motivated Fingerprint Experts and Technicians. It is the only non-criminal fingerprint bureau in the UK and is accredited to ISO 9001:2015 standard.

You will be experienced in fingerprint comparison using ACE-V methodology and will undertake the duties required to ensure an efficient, effective biometric checking and enquiry service for operational teams, carrying out both fingerprint verification and validation activities and supervising Fingerprint Technicians as part of this process.

The primary system used in IFB is the Immigration & Asylum Biometric System (IABS) and you will receive training in its full functionality. This will include basic facial matching training to enable you to process face comparisons on IABS. You will use your technical skills to ensure biometric products are issued to genuine applicants. For individuals who are encountered by UK Border Force, you will be responsible for confirming identity, so they can be dealt with under the Asylum application process.

You will work with the Quality Manager and Team leader to review existing operating procedures, and the introduction of new procedures to refine working practices, in order to meet the national ISO 9001:2015 accreditation standard. Any other duties as reasonably necessary for the fulfilment of your role.

There may be opportunities to expand your role within this area. There will be scope for you to undertake training to develop your skills in management, to enable you to line manage and mentor junior colleagues.

You will conduct fingerprint comparisons using IABS.

You may be required to provide witness statements and present fingerprint evidence at Immigration Tribunals.

Key Responsibilities

• Conducting Fingerprint comparisons using IABS.
• Completing facial matching checks on IABS (subject to training);
• Investigating any biometric queries. You will be given training to interrogate Home Office databases to enable you to arrive at a conclusion, using both biometric evidence and case history.
• Performing the role of Office Manager; Assessing and prioritizing the workflow coming into the Bureau, allocating resources accordingly, taking responsibility for meeting service level agreements.
• Providing witness statements and present fingerprint evidence at Immigration Tribunals.
• Completing other duties as reasonably necessary for the fulfilment of your role.

Working Pattern

Full Time Working

Due to the business requirements of this role, it is only available on a full-time basis.

Shift Working

Successful candidates will need to be able to attend for all shifts including early starts and late night finishes. These shifts may be outside of public transport operating hours.

The Bureau can operate between the hours of 06:00 – 21:00 hours Monday – Friday, and 09:00hrs - 17:00hrs weekends and Bank Holidays. You may be asked to work a shift between the hours of 06:00hrs - 23:00hrs on any day, including weekends and Bank Holidays should the business need arise.

Training

Completing facial matching checks on IABS (subject to training).

You will be given training to interrogate Home Office databases to enable you to arrive at a conclusion, using both biometric evidence and case history. Investigating any biometric queries.

There will be scope for you to undertake training to develop your skills in management, to enable you to line manage and mentor junior colleagues.

Travel

You may be required to deliver fingerprint training at any location in the UK which may involve overnight stays. The Immigration Fingerprint Bureau also has another site in the South of England which you will be required to attend should the Croydon site be become unavailable.

Essential Criteria

• Demonstrate competence in fingerprint comparison in a Fingerprint Bureau accredited to a national standard using ACE-V Methodology.
• Strong organisational skills, and ability to work flexibly.
• Ability to prioritise own workload and that of a team, to ensure key tasks are completed, have good attention to detail.
• Ability to work independently and as part of a collaborative team to achieve a shared goal.
• Experience and confidence in interacting with both internal/external stakeholders.
• Ability to build strong working relationships with colleagues at all levels, showing sensitivity and discretion, ensuring an inclusive approach, and maintaining Civil Service values

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Delivering at Pace
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• This role currently attracts Annualised Hours Allowance (AHA) of 19.5% of salary (subject to change annually) and Recruitment Retention Allowance: £1,600. Further information can be found on our website.
• See more of our benefits on our careers website.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamHMPOandUKVI@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk