Bpo Medical Process jobs

Key Responsibilities

1. Team Leadership & Service Governance

• People Management: Direct, mentor, and coach the Senior Specialist, Process Excellence, ensuring clear alignment on daily operational priorities and project-based improvement goals.

• Process Governance: Partner with Global Process Owners (GPOs) and functional leaders to effectively govern international corporate services and facilitate organizational alignment.

• Service Levels & KPIs : Set guiding KPIs for Fleet and GSA administrative operations, ensure precise measurement, establish baselines, and maintain a rolling Service Development Plan.

• Service Catalog Management: Oversee and champion the usage of the regional service catalog , continuously improving entries based on employee and stakeholder feedback.

2. Process Optimization & Digital Transformation

• Process Re-engineering: Use Lean Six Sigma and advanced process design techniques to eliminate operational waste and transform legacy manual workflows into highly scalable global standards.

• Automation & AI Integration: Partner with IT to identify , prioritize, and implement digital tools, robotic process automation (RPA), machine learning (ML), and AI-driven solutions (e.g., automated ordering portals, chatbots).

• Workflow Architecture: Define the technical "Global Service Blueprints" for asset lifecycles, ensuring seamless vehicle swap-overs, minimal contract friction, and efficient document tracking.

3. Fleet & GSA Operational Accountability

• Global Fleet Oversight: Maintain accountability for the end-to-end lease lifecycle, global policy governance, and strategic vendor relationship management with leasing partners and OEMs.

• GSA Administrative Excellence: Oversee the operational hub providing support to GSA commercial teams, ensuring regional tax, payroll, and corporate documentation are processed accurately and timely .

• Compliance & Audit Management: Establish strict global audit rhythms to validate Benefit-in-Kind ( BiK ) taxation, local fringe benefit deductions, and cross-border financial reconciliations.

• Data Stewardship: Maintain a "single source of truth" for service data, providing executive-level reporting on global financial performance, compliance metrics, and TCO optimization.
  

Education and Experience

Minimum Requirements:

• Experience: 7-8+ years leading business process design, transformation, and service improvement activities in an international GBS, BPO, or corporate consulting context.

• Leadership Track Record: Demonstrated experience managing professional-level direct reports or leading cross-functional project matrices in a global environment.

• Education: A good bachelor's degree in a related field .

• Methodology: Lean, Six Sigma (Green or Black Belt), or Agile certification is preferred , with a track record of coaching improvement methodologies.

• Languages: Fluency in wri tten and spo ken English is required
  

Preferred Skills and Competencies

• Collaborative Consultant: Exceptional stakeholder management skills; able to cut through matrixed complexity, influence without direct authority, and bring teams along on a change journey.

• Digital Champion: A strong, practical interest in deploying automated and intelligent technologies (RPA, AI, process data mining) to enhance administrative workflows.

• Global & Regional Navigator: Deep understanding of managing corporate services across multiple time zones, cultures, and strict European/global regulatory and tax frameworks.

• Business Acumen: Ability to translate corporate strategy into practical continuous improvement (CI) and customer experience (CX) strategies that drive tangible financial results.

• Standalone Capability: A self-starter who excels in "Role Number One" environments, capable of building and running functions with minimal supervision .

Physical & Travel Requirements

• Flexible workday to accommodate different international time zones.

• International travel will be required, approximately 10%.